Strategic Global Accounts Manager

Expeditors; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Long-term disability insurance

RRSP retirement savings plan

Employee stock purchase plan

Training and development program

Job summary

Expeditors in Calgary, Canada seeks a Customer Retention and Development Manager to grow revenue and deliver exceptional customer service. You will align global strategies with local execution teams, penetrating client organizations and expanding relationships across locations.

The role requires 3+ years in business development, strong presentation and analytical skills, and proficiency with CRM and MS Office. Travel may be necessary as part of global account management.

Qualifications

• University or equivalent business qualifications.
• Minimum 3 years Expeditors’ or industry experience preferred.
• Proven work experience in business development.
• Knowledge of Expeditors’ product and services.
• Knowledge of required Expeditors’ operating systems.
• Proficient in MS Office and CRM software.
• Ability to communicate up and down management hierarchy with equal effectiveness.
• Strong presentation skills (creation and delivery).
• Strong analytical and critical thinking skills.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.

Responsibilities

• Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals.
• Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
• Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals to offer value-add services.
• Initiate value-add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Ensure global visibility and collaboration across Expeditors network with KPI updates and initiatives.
• Follow our bid process and engage key stakeholders to gain support.
• Create and deliver customer business reviews; back by data analytics and strategic deliverables.
• Establish and monitor performance standards according to KPI’s.

Skills

Business development

Relationship building

Presentation skills

Analytical thinking

Interpersonal skills

Education

University or equivalent business qualifications

Tools

CRM software

MS Office

Job description

Expeditors in Calgary, Canada seeks a Customer Retention and Development Manager to grow revenue and deliver exceptional customer service. You will align global strategies with local execution teams, penetrating client organizations and expanding relationships across locations.

The role requires 3+ years in business development, strong presentation and analytical skills, and proficiency with CRM and MS Office. Travel may be necessary as part of global account management.