Senior Logistics Account Manager - Client Growth & Travel

Cole International; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Career development and internal growth

Culture rooted in trust and proactive,

education and professional growth

Travel opportunities to meet clients

Family-feel, global team

Job summary

Cole International is seeking an Account Manager to strengthen relationships with existing clients across Canada and beyond. You’ll work closely with internal teams to identify opportunities, manage client expectations, and drive growth while delivering proactive, personalized service.

Based in Calgary or Edmonton, this full-time role offers travel to meet clients, a supportive team culture, and ongoing education and career development opportunities.

Qualifications

• Must build and maintain relationships with existing Cole clients.
• Strong communication skills are essential for client interactions.
• Experience in logistics or freight forwarding is preferred.

Responsibilities

• Build and maintain relationships with existing Cole clients in person and virtually.
• Identify new opportunities within the client base with various departments.
• Solicit feedback from clients and resolve concerns to ensure satisfaction.
• Manage client expectations and provide clear policy guidance.
• Participate in RFPs, quoting, and responding to proposals.
• Develop client profiles and manage KYC data in Cole’s CRM.
• Introduce and promote new services such as customs clearance and freight forwarding.
• Organize client appreciation events and educational seminars.
• Meet a modest annual revenue target by identifying growth opportunities.
• Collaborate with internal teams to enhance client experience.

Skills

Client relationships

Communication

Bilingual English/French

Independent work

Education

Post-secondary education

Grade 12

Tools

CRM software

Job description

Cole International is seeking an Account Manager to strengthen relationships with existing clients across Canada and beyond. You’ll work closely with internal teams to identify opportunities, manage client expectations, and drive growth while delivering proactive, personalized service.

Based in Calgary or Edmonton, this full-time role offers travel to meet clients, a supportive team culture, and ongoing education and career development opportunities.