ServiceNow Engagement Leader: Client Impact & Delivery

RSM Canada; Toronto; On-site; CAD 104,000 - 190,000; Full time

Job summary

RSM Canada is seeking a ServiceNow Engagement Manager to lead end-to-end delivery of ServiceNow consulting engagements, build strong client relationships, and drive growth of the ServiceNow practice. You will partner with sales, delivery, alliance, and practice leadership to translate objectives into roadmaps and ensure high-quality delivery.

This role requires 6+ years ServiceNow experience and 5+ years of leadership, including managing distributed or remote teams.

Qualifications

• 6+ years of experience working with the ServiceNow platform, including implementations or transformation initiatives.
• 5+ years of experience in people management, client management, engagement management, or consulting delivery leadership.
• Proven experience leading distributed or remote teams and managing relationships with clients and senior stakeholders.
• Ability to translate strategic objectives into actionable ServiceNow solutions.
• ServiceNow Certified System Administrator certification or willingness to obtain.

Responsibilities

• Lead the end-to-end delivery of ServiceNow consulting engagements, from discovery and solution planning through implementation and delivery.
• Serve as a trusted advisor to clients, developing relationships with senior stakeholders and effectively managing expectations, priorities, risks, and outcomes.
• Partner with clients to define strategic objectives, identify business and technology challenges, and translate those objectives into actionable roadmaps and implementation strategies.
• Provide strategic and operational leadership across ServiceNow programs, ensuring solutions align with client objectives and best practices.
• Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote resources, fostering collaboration and high-quality delivery.
• Manage competing client priorities across multiple engagements and proactively balance scope, resources, timelines, and value.
• Identify opportunities to expand client relationships by linking delivery outcomes to broader business needs.
• Lead and contribute to proposals, statements of work, solution development, and client pursuits.
• Develop and maintain a strong network of internal and external relationships to support client success and practice growth.
• Collaborate with ServiceNow practitioners and leadership to develop innovative solutions and strengthen the firm’s capabilities.
• Demonstrate business acumen and translate ServiceNow capabilities to measurable business value.

Skills

People management

Engagement management

Stakeholder management

ServiceNow expertise

Strategic planning

Communication

Education

Bachelor's degree (Business/IT/CS)

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow HRSD

ServiceNow SecOps

ServiceNow GRC

Job description

RSM Canada is seeking a ServiceNow Engagement Manager to lead end-to-end delivery of ServiceNow consulting engagements, build strong client relationships, and drive growth of the ServiceNow practice. You will partner with sales, delivery, alliance, and practice leadership to translate objectives into roadmaps and ensure high-quality delivery.

This role requires 6+ years ServiceNow experience and 5+ years of leadership, including managing distributed or remote teams.