Customer Success Account Manager

Jobgether; Canada; Remote; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement plan

Paid time off

Learning & development

Flexible schedule

Data-driven culture

Collaborative environment

Job summary

Jobgether in Canada is partnering to fill a Customer Success Account Manager role in a remote setup. You will support account teams, maintain client records, resolve billing issues, and collaborate with sales to drive customer success.

The role blends data analysis with client communication, requiring strong attention to detail, proactive problem solving, and ability to manage competing priorities in a fast-paced environment.

Qualifications

• 1+ year of customer service experience.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills.
• High attention to detail and accuracy.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Support Account Executives in maintaining and strengthening client relationships.
• Contact clients directly to communicate required account changes and provide information.
• Research, review, standardize, and maintain account records and documentation.
• Investigate and resolve billing-related issues with clients and vendors.
• Organize and manage workload independently to meet monthly deadlines.
• Identify opportunities to document and improve processes in response to client needs.
• Ensure compliance with internal policies and procedures.
• Perform additional duties to support team and business priorities.

Skills

Analytical thinking

Communication

Multitasking

Attention to detail

Tools

Microsoft Excel

Microsoft Teams

Salesforce

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Account Manager based in Canada (Remote).

The Customer Success Account Manager plays an important role in supporting account teams and strengthening client relationships through accurate research, documentation, and data analysis. Working closely with Account Executives, you will help ensure client records remain reliable, resolve billing-related issues, and provide the information needed to support sales objectives. This role combines analytical responsibilities with direct client communication, requiring sound judgment and a strong customer-focused mindset. You will manage competing priorities, meet monthly deadlines, and contribute to continuous process improvements. In a virtual-first environment, you will collaborate across teams while working independently and adapting to evolving client needs.

Accountabilities

• Support Account Executives in maintaining and strengthening client relationships.
• Contact clients directly to communicate required account changes and provide relevant information.
• Research, review, standardize, and maintain account records and supporting documentation.
• Investigate and resolve billing-related issues in collaboration with clients and vendors, escalating complex matters when necessary.
• Organize and manage your workload independently to contribute to team objectives and meet monthly deadlines.
• Follow established procedures while identifying opportunities to assess, document, and improve processes in response to changing client needs.
• Ensure compliance with internal policies, procedures, and operational standards.
• Perform additional duties as assigned to support team and business priorities.

Requirements

• At least 1 year of customer service experience.
• Strong analytical and problem-solving abilities, with a logical and structured approach to tasks.
• Excellent interpersonal and communication skills, including confidence in client-facing interactions.
• Strong attention to detail and the ability to maintain a high level of accuracy.
• Excellent organizational skills and the ability to manage multiple priorities and tight deadlines.
• A sense of urgency, goal-oriented mindset, and commitment to delivering results.
• Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
• Self-motivation, reliability, and a strong work ethic.
• Excellent customer service orientation and a genuine commitment to client satisfaction.
• Proficiency in Microsoft Excel, Microsoft Teams, and Salesforce.
• Flexibility and adaptability when working in a fast-paced environment with evolving business requirements.

Benefits

• Annual salary range of C$50,000–C$55,000 CAD for candidates based in Canada.
• Full-time, remote working arrangement.
• Medical, dental, and vision insurance, subject to eligibility and country-specific availability.
• Disability and life insurance coverage for eligible employees.
• Retirement savings programs.
• Paid time off.
• Wellness programs and other employer-sponsored benefits, depending on country and employment status.
• Flexible work arrangements within a virtual-first environment.
• Opportunities for learning and professional development.
• Collaborative, data-driven workplace focused on innovation, accountability, trust, and customer success.