Strategic Customer Success Manager: AI-Driven Growth

110 salesforce.com Canada Corporation; Toronto; Hybrid; CAD 115,000 - 158,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value Signature customers achieve significant ROI with our platform. You will deliver guidance, manage deliverables, and align business and technical goals with customer priorities, acting as a trusted advisor.

You will build executive relationships, drive adoption of Salesforce Cloud features, and coordinate with sales, engineering, and product teams to maximize value while maintaining renewal and expansion opportunities.

Qualifications

• 5+ years of relevant industry expertise in Customer Success, Salesforce platform use, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Experience with Sales Cloud and Service Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards; Cases, Knowledge, Queues, Service Console, Omni-Channel routing).
• Ability to articulate Salesforce concepts in business terms.
• Office-flexible role requiring in-office presence a minimum of three days per week.

Responsibilities

• Drive adoption of Sales and Service Cloud features with reps, agents, managers, and ops teams.
• Develop and maintain executive-level relationships within customer IT and business leadership.
• Lead quarterly reviews of feature usage to drive adoption and ensure platform stability and performance.
• Identify underutilization of entitlements and align platform features with customer priorities to increase throughput.

Skills

Customer Success

Salesforce platform

Consulting

Executive communication

Stakeholder management

Tools

Sales Cloud

Service Cloud

Lightning Console

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value Signature customers achieve significant ROI with our platform. You will deliver guidance, manage deliverables, and align business and technical goals with customer priorities, acting as a trusted advisor.

You will build executive relationships, drive adoption of Salesforce Cloud features, and coordinate with sales, engineering, and product teams to maximize value while maintaining renewal and expansion opportunities.