Strategic Customer Success Manager (Hybrid)

Salesforce; Toronto; Hybrid; CAD 115,000 - 158,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Ontario to ensure high-value Signature customers realize strong ROI from our platform. You will act as a trusted advisor, align business priorities with technical solutions, and drive adoption across Sales and Service Cloud features.

This office-flexible role requires in-office presence at least three days per week, with a base salary range CAD 115,200 to CAD 158,400 annually.

Qualifications

• 3+ years of relevant experience in Customer Success, SaaS, or related fields.
• Strong consulting skills to drive business value and influence C-level conversations.
• Excellent communication to articulate technical issues to diverse audiences.
• Ability to translate business needs into actionable solutions and roadmaps.
• Office-flexible with a minimum of three days in-office per week.

Responsibilities

• Serve as the single point of accountability for delivering Signature deliverables and renewals.
• Coordinate all customer deliverables and oversee the Signature lifecycle.
• Act as trusted advisor, aligning business value with technical goals.
• Build and maintain executive-level relationships with customer IT and business leadership.
• Lead quarterly reviews of feature usage to drive adoption and platform stability.

Skills

Customer success

SaaS platform use

Consulting skills

C-level conversations

Relationship management

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Customer Success Manager in Ontario to ensure high-value Signature customers realize strong ROI from our platform. You will act as a trusted advisor, align business priorities with technical solutions, and drive adoption across Sales and Service Cloud features.

This office-flexible role requires in-office presence at least three days per week, with a base salary range CAD 115,200 to CAD 158,400 annually.