Strategic Customer Success Manager AI-Driven Discovery

Blumberg Capital Company; Toronto; Hybrid; CAD 146,000 - 180,000; Full time

Benefits offered by this job

RRSP matching

Benefits programme coverage

Equity in options

Career development

Wellness programming

Hybrid work model

Job summary

Yotpo is seeking its first Customer Success Manager for Yotpo Discover, a strategic, hands‑on role to build the CS motion from the ground up and partner with Product and Sales to deliver value to eCommerce brands.

You will own client relationships end‑to‑end, design success playbooks, and translate AI-driven discovery insights into measurable outcomes while collaborating across product lines and executives.

Qualifications

• 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
• Hands‑on SEO background is a plus (agency or in‑house strongly preferred).
• Comfortable explaining AI search, LLM‑driven answers, and modern discovery concepts to non‑technical stakeholders.
• Builder mentality—thrives in early‑stage environments and excited to create structure where none exists.
• Strategic advisor with experience managing complex customer relationships and engaging executive audiences.
• Analytical and data‑driven, using insights to measure performance and demonstrate business impact.
• Exceptional communicator and storyteller with strong presentation skills.

Responsibilities

• Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
• Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks.
• Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers.
• Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions.
• Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap.
• Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders.
• Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise.

Skills

Customer Success

Account Management

SEO

Growth

Digital Strategy

Job description

Yotpo is seeking its first Customer Success Manager for Yotpo Discover, a strategic, hands‑on role to build the CS motion from the ground up and partner with Product and Sales to deliver value to eCommerce brands.

You will own client relationships end‑to‑end, design success playbooks, and translate AI-driven discovery insights into measurable outcomes while collaborating across product lines and executives.