Commercial Account Manager

Yotpo; Toronto; Hybrid; CAD 135,000 - 165,000; Full time

Benefits offered by this job

RRSP matching

Benefits coverage

Equity options

Career development

Wellness programs

Hybrid work

Job summary

Yotpo is shaping trust and loyalty in ecommerce with AI-powered reviews and loyalty. As a Commercial Account Manager in Canada, you will nurture renewals, close cross-sell and upsell opportunities, and drive revenue growth with major brand customers such as Patagonia and Steve Madden.

You’ll work with stakeholders across organizations, from managers to executives, to understand business challenges and tailor solutions.

Qualifications

• 2+ years of closing experience with top performance.
• Experience carrying a mid-market SaaS quota.
• Skilled at 3–6 month sales cycles in complex orgs.
• Strong territory management and cross-functional collaboration.
• Adaptable to fast-paced, high-growth environments.

Responsibilities

• Nurture renewals and cross-sell/upsell opportunities.
• Advise clients on business challenges and objectives.
• Build relationships with key stakeholders up to C-level.
• Position tailored solutions to expand accounts.
• Forecast revenue and maintain customer satisfaction.
• Leverage vertical knowledge to tailor approach.
• Excel in uncapped commission plan and accelerators.

Skills

Closing deals

Mid-market SaaS

Account planning

Stakeholder management

Growth mindset

Job description

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.

Yotpo's Commercial Account Managers are high-visibility, high-impact, competitively compensated, and integral to our continued growth strategy and expansion of our footprint within commercial accounts. From retail companies that are household names to digitally native brands, you will be working closely with high recognition names to the caliber of Patagonia, Brooklinen, and Steve Madden. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and driving growth in Yotpo’s revenue with each customer. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and retention.

You will:

• Strategically nurture and close renewals and complex cross-sell and upsell deals that arise through your own relationship building, or through CSM, Partner, Marketing, or other channels
• Serve as a trusted advisor to clients to consult on their business challenges and objectives
• Develop and nurture strong relationships with key stakeholders including economic buyers
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful expansion opportunities and introduce our comprehensive suite of products to our largest and most strategic customers
• Forecasting sales and retention activity and revenue achievement, while maintaining satisfied customers
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
• Go above and beyond in your sales performance, taking full advantage of an uncapped commission plan/OTE and associated accelerators

Ideally, you’ll bring:

• You have 2+ years of closing experience, with a record of top performance
• You’ve been carrying a mid-market quota at a SaaS company
• You’re a pro at managing 3-6 month long sales cycles: you know how to navigate a complex organization, connecting with manager to C level stakeholders
• You’ve demonstrated ownership in all aspects of territory management and account planning and ability to leverage internal resources effectively (SDRs, Partners, Marketing, etc.)
• You possess a keen ability to thrive in constantly changing, fast-paced, high-growth environments

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid model, typically in the office 4 days per week.

OTE Based on experience: CAD $ 150,000 annually.

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