Strategic Cloud Consulting TAM

Google; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Google Cloud Consulting in Toronto, ON, invites a Technical Account Manager to lead customer adoption initiatives and manage end-to-end Cloud Consulting engagements. You will collaborate with executives and dispersed teams to align strategic and technical goals.

The role requires deep cloud experience, exceptional communication skills, and the ability to translate business needs into scalable cloud solutions within a global organization.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a customer-facing role with stakeholders and driving technical implementations.
• Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading implementation journeys and managing timelines.
• Advocate for customer needs to overcome blockers and drive new feature development across work streams.
• Develop relationships with stakeholders to understand business needs and lead quarterly business reviews.
• Plan for customer events and launches, partnering with Support and DevOps teams to ensure success and guide escalations to resolution.
• Develop best practices from learnings to scale adoption through partners.

Skills

Customer-facing

Cloud operations

Stakeholder management

Technical guidance

Mentoring

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering or related field

MBA or Master's degree

Tools

Google Cloud Platform

Job description

Google Cloud Consulting in Toronto, ON, invites a Technical Account Manager to lead customer adoption initiatives and manage end-to-end Cloud Consulting engagements. You will collaborate with executives and dispersed teams to align strategic and technical goals.

The role requires deep cloud experience, exceptional communication skills, and the ability to translate business needs into scalable cloud solutions within a global organization.