Global Technical Account Manager (Hybrid)

Deliverect; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Learning budget

Global team collaboration

Unicorn status

Job summary

Deliverect is seeking a Technical Account Manager to be the technical backbone for our largest global brands, owning the health of their integrations end-to-end and ensuring SLAs are consistently met.

You will bridge support and engineering teams with enterprise customers, proactive risk management, and ensure customer success across multi-regional implementations through a hybrid Toronto-based role.

Qualifications

• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience).
• Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams.
• Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions.

Responsibilities

• Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
• Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
• Identify expansion opportunities—such as additional modules, integrations, or use cases—during technical engagements to support department Net New MRR targets.
• Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
• Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or elevate to Engineering or Product.
• Query and analyse technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.

Skills

SQL

API debugging

SLA management

Communication

Education

Bachelor's degree or equivalent in a technical field

Job description

Deliverect is seeking a Technical Account Manager to be the technical backbone for our largest global brands, owning the health of their integrations end-to-end and ensuring SLAs are consistently met.

You will bridge support and engineering teams with enterprise customers, proactive risk management, and ensure customer success across multi-regional implementations through a hybrid Toronto-based role.