Technical Account Manager II, Google Cloud Consulting

Google; Toronto; On-site; CAD 162,000 - 166,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google Cloud TAM role in Toronto, Canada focuses on helping customers adopt Google Cloud products and lead their transformation journeys across strategic and technical workstreams.

You will manage cloud consulting engagements, coordinate with executives, and drive successful outcomes for large-scale deployments and ongoing optimization.

Qualifications

• Bachelor’s degree or equivalent practical experience in CS/Engineering or related field.
• 8+ years in a customer-facing role driving technical implementations or transformation programs.
• Experience supporting customers in cloud operations, cloud support, escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and guiding timelines, milestones, and migration goals.
• Advocate for customer needs to overcome blockers and drive new feature development across multiple work streams.
• Develop relationships with stakeholders to understand business needs and lead quarterly business reviews with executives.
• Plan for customer events and launches, partnering with Support and DevOps teams to ensure success and guide escalations to resolution.
• Create best practices and assets from engagements to scale through partners and accelerate adoption.

Skills

Customer-facing expert

Stakeholder management

Cloud operations experience

Cloud consulting

Education

Bachelor’s degree in CS/Engineering or related field

MBA or Master’s degree (Preferred)

Tools

Google Cloud

Cloud migration tools

Job description

This posting is for an existing vacancy.

Google utilizes AI tools to assist in assessing candidates in our hiring processes.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $162000 - $166000 (CAD) + 15% bonus target + equity + benefits

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .