Technical Account Manager II, Google Cloud Consulting

Socket.dev; Toronto; On-site; CAD 162,000 - 166,000; Full time

Job summary

Google Cloud is seeking a Technical Account Manager (TAM) to guide customers through the strategic and technical aspects of Google Cloud transformation. You will manage cloud consulting engagements and drive successful adoption across enterprises with cross-functional, geographically distributed teams.

Responsibilities include leading adoption journeys, coordinating multi-team efforts, and delivering executive-level engagement to align business and technical goals, with a focus on scalable cloud

Qualifications

• Degree and/or equivalent practical experience in CS/Engineering
• 8 years in a customer-facing role driving technical implementations
• Experience supporting customers in cloud operations or cloud consulting
• MBA or Master’s degree in management/technical field
• Experience translating business requirements into technological solutions
• Experience in migrating applications/workloads to public cloud providers
• Understanding of IT ops, networks, security, and cloud-native development
• Excellent written and verbal communication, presentation, problem-solving, and client management skills

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey and guiding migration goals.
• Advocate for customer needs to overcome blockers and drive feature development across multiple streams.
• Develop relationships with stakeholders to understand business and lead quarterly reviews and executive sessions.
• Plan events and launches, coordinating with Support, Developers, and SRE teams to ensure success.
• Develop best practices from engagements to scale adoption through partners and accelerate Google Cloud usage.

Skills

Customer-facing experience

Cloud operations experience

Stakeholder management

Technical guidance & implementation

Migration to cloud

Strong communication

Education

Bachelor’s degree in Computer Science, Engineering, or related field

MBA or Master’s degree

Job description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job:

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You'll manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $162000 - $166000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.