Technical Account Manager, Google Cloud Consulting

Google; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Google Cloud Consulting in Toronto, ON, invites a Technical Account Manager to lead customer adoption initiatives and manage end-to-end Cloud Consulting engagements. You will collaborate with executives and dispersed teams to align strategic and technical goals.

The role requires deep cloud experience, exceptional communication skills, and the ability to translate business needs into scalable cloud solutions within a global organization.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a customer-facing role with stakeholders and driving technical implementations.
• Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading implementation journeys and managing timelines.
• Advocate for customer needs to overcome blockers and drive new feature development across work streams.
• Develop relationships with stakeholders to understand business needs and lead quarterly business reviews.
• Plan for customer events and launches, partnering with Support and DevOps teams to ensure success and guide escalations to resolution.
• Develop best practices from learnings to scale adoption through partners.

Skills

Customer-facing

Cloud operations

Stakeholder management

Technical guidance

Mentoring

Problem solving

Communication

Education

Bachelor's degree in CS/Engineering or related field

MBA or Master's degree

Tools

Google Cloud Platform

Job description

Technical Account Manager, Google Cloud Consulting

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Google

Toronto, ON, Canada

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developer, and Site Reliability Developer to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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