Strategic Account Manager: Client Growth & Relationships

Divine Furniture Rental; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Company paid benefits plan

Paid vacation and statutory holidays

Annual performance review

Professional growth opportunities

Supportive team environment

Potential for advancement

Job summary

Divine Furniture Rental in Toronto is seeking an Account Manager - Client Relationships & Growth to manage and grow relationships with existing Divine customers, retaining and expanding repeat business.

You will work closely with Sales, Operations, Warehouse and Logistics to understand client needs, coordinate events and ensure accurate information in our systems. The role emphasizes strong communication and ownership to drive growth and satisfaction.

Qualifications

• Strong communication and listening skills essential.
• Ability to manage multiple accounts and events.
• Comfortable communicating with clients by phone, email and in person.
• Detail-oriented with accuracy in customer data and notes.
• Willing to learn Divine's systems and processes.

Responsibilities

• Manage and grow relationships with existing Divine customers.
• Retain and strengthen existing customer relationships.
• Increase repeat business and revenue within existing accounts.
• Proactively follow up with clients before and after events.
• Understand each client's business and event requirements.
• Identify opportunities to introduce additional products and services.
• Coordinate with Sales, Operations, Warehouse and Logistics.
• Maintain accurate customer information and notes in our systems.
• Manage multiple client accounts and events from inquiry through completion.

Skills

Communication skills

Active listener

Organization

Independent work

Customer-focused

Relationship-driven

Time management

Tools

Rentopian

MS Office

Google Workspace

Job description

Divine Furniture Rental in Toronto is seeking an Account Manager - Client Relationships & Growth to manage and grow relationships with existing Divine customers, retaining and expanding repeat business.

You will work closely with Sales, Operations, Warehouse and Logistics to understand client needs, coordinate events and ensure accurate information in our systems. The role emphasizes strong communication and ownership to drive growth and satisfaction.