Strategic SMB Account Manager - Growth & Retention (Canada)

Rippling; Toronto; Presencial; CAD 109.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In-office policy

Office environment

Descripción de la vacante

Rippling in Toronto seeks an Account Manager for SMB Growth & Retention. You are the CEO of your book, owning relationships to optimize Rippling's back-office HR suite and drive adoption, retention, and revenue growth.

You will engage customers at live go-live, renewals, business reviews, and renewals; build a pipeline for cross-sales and upgrades; collaborate with product and support teams to ensure customer success and long-term commitments.

Formación

• 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Strong communication and relationship-building abilities.
• Ability to manage multiple stakeholders and run a structured sales process.
• Comfort operating in a fast-growing SMB environment.

Responsabilidades

• Proactively engage customers during live go-live, renewals, and executive reviews.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Navigate strategic sales with remote and in-person meetings with stakeholders.
• Negotiate procurement and coordinate contract execution.
• Build a pipeline for cross-sales, upgrades, and renewals to monthly targets.
• Develop knowledge of Rippling products and drive adoption playbooks.
• Collaborate with product, support, and operations to secure long-term commitments.

Conocimientos

SaaS account management

Quota attainment

Consultative selling

Customer relationship

Descripción del empleo

Rippling in Toronto seeks an Account Manager for SMB Growth & Retention. You are the CEO of your book, owning relationships to optimize Rippling's back-office HR suite and drive adoption, retention, and revenue growth.

You will engage customers at live go-live, renewals, business reviews, and renewals; build a pipeline for cross-sales and upgrades; collaborate with product and support teams to ensure customer success and long-term commitments.