Strategic Account Manager: Lead Client Growth

AV Communications Inc.; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

AV Communications Inc. in Toronto seeks an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and deliver integrated marketing projects.

You will act as the main link between clients and internal teams, translating business needs into briefs, keeping projects on track and growing the client relationship. The role requires strong organization, commercial awareness, and the ability to handle multiple projects across timelines and priorities.

Qualifications

• Strong client communication skills.
• Independent project ownership.
• Excellent organization and attention to detail.
• Ability to manage multiple projects simultaneously.
• Strong judgment and problem-solving ability.
• Experience working with cross-functional teams.
• Confidence managing timelines, deliverables, and expectations.
• Basic commercial awareness including budgets, estimates, and scope management.
• Ability to communicate clearly in meetings, presentations, email, and briefs.
• Proactive mindset anticipating next steps.

Responsibilities

• Build strong, trusted relationships with day-to-day client stakeholders.
• Develop understanding of client business, objectives, industry, customers, and competition.
• Serve as primary contact for assigned accounts and projects.
• Manage client expectations clearly and professionally.
• Anticipate client needs, risks, and issues; provide proactive communication.
• Lead projects from briefing through delivery.
• Translate requests into actionable internal briefs.
• Coordinate internal teams (strategy, creative, production, media, digital, partners).
• Establish timelines, milestones, deliverables, and maintain status visibility.
• Identify risks early and develop solutions to protect delivery.
• Manage multiple projects and competing priorities.
• Ensure work is reviewed before presenting to clients.
• Maintain accuracy across client deliverables.
• Link activities to client business and marketing objectives.
• Provide strategic counsel and challenge briefs when appropriate.
• Develop account plans, forecasts, and revenue opportunities.

Skills

Client relationships

Project ownership

Organization

Multi-project management

Strategic thinking

Communication

Commercial awareness

Timelines and deadlines

Cross-functional collaboration

Mentoring junior staff

Job description

AV Communications Inc. in Toronto seeks an experienced Account Manager or Senior Account Manager to lead day-to-day client relationships and deliver integrated marketing projects.

You will act as the main link between clients and internal teams, translating business needs into briefs, keeping projects on track and growing the client relationship. The role requires strong organization, commercial awareness, and the ability to handle multiple projects across timelines and priorities.