Strategic Client Partner & Delivery Lead

Direct Focus; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Direct Focus, a marketing agency, seeks an Account Manager to lead client relationships, coordinate delivery, and ensure profitable engagements. You will guide cross-functional teams, manage scope and budgets, and connect marketing activities to business outcomes for clients.

We value ownership, proactive communication, and the ability to balance multiple stakeholders while driving growth for clients and the agency. This is a full-time, on-site role based in Toronto, Ontario.

Qualifications

• 4–7 years of agency, marketing, client service, or project leadership experience.
• Strong communication and presentation skills.
• Excellent organizational abilities.
• Strong financial acumen and budget management experience.
• Ability to balance multiple stakeholders and priorities.
• Strong problem-solving skills.
• Experience working within collaborative, cross-functional teams.
• Experience in B2B marketing, agency environments, or marketing operations is considered an asset.

Responsibilities

• Lead client relationships as the primary day-to-day contact for your clients.
• Coordinate cross-functional teams to ensure projects are delivered accurately, efficiently, and on time.
• Own project scope, budget performance, and profitability. Work proactively with clients and internal teams to manage change, align expectations, and ensure engagements remain successful for both the client and Direct Focus.
• Develop annual account plans, lead quarterly business reviews, and help clients connect marketing activity to business objectives.
• Guide Account Coordinators and foster strong collaboration across strategy, operations, creative, production, and client teams.
• Look beyond individual projects and help clients uncover opportunities to improve performance, simplify execution, and create greater business value.

Skills

Communication skills

Presentation skills

Organizational abilities

Budget management

Stakeholder management

Problem-solving

Cross-functional collaboration

B2B marketing experience

Job description

Direct Focus, a marketing agency, seeks an Account Manager to lead client relationships, coordinate delivery, and ensure profitable engagements. You will guide cross-functional teams, manage scope and budgets, and connect marketing activities to business outcomes for clients.

We value ownership, proactive communication, and the ability to balance multiple stakeholders while driving growth for clients and the agency. This is a full-time, on-site role based in Toronto, Ontario.