STORE TEAM LEADER

Ricki's; Grande Prairie; On-site; CAD 42,000 - 54,000; Full time

Job summary

Ricki’s in Grande Prairie is seeking a Store Team Leader to take full responsibility for the store during assigned shifts, leading a team to meet sales goals and deliver a superior customer experience. Reporting to the Store Manager, you will coach staff, maintain visual merchandising, handle POS transactions, and ensure safety and loss prevention while delivering outstanding service to every customer.

Flexible availability and 1–2 years of retail leadership experience with strong communication

Qualifications

• 1–2 years of retail or customer service experience; leadership or supervisory role preferred.
• Strong interpersonal and communication skills with the ability to motivate a team.
• Excellent customer service and selling skills.
• Solid understanding of retail operations, including visual merchandising and loss prevention.
• Able to stand for extended periods and handle merchandise and fixtures up to 30 pounds.

Responsibilities

• Support daily store operations and achieve sales goals, including opening/closing procedures.
• Provide on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service and promote the loyalty program.
• Coach and provide feedback to sales associates to improve performance.
• Maintain visual merchandising standards and handle POS transactions.

Skills

Retail leadership

Sales targets

Customer service

Communication skills

Team motivation

Job description

At NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reportingto the Store Manager, as the Store Team Leader, you will take fullresponsibility for the store during assigned shifts, leading the team to meetand exceed sales goals and productivity standards. You’ll provide ongoingcoaching on the sales floor and support the development of a high-performingteam. Your leadership will help create a welcoming, customer-first environmentand ensure operational excellence at all times.

Key Responsibilities:

• Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience, store opening and closing procedures.
• Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
• Deliveroutstanding customer service by following our customer service program
• Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,support, and provide feedback to sales associates to help them meetproductivity goals and improve performance.
• Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
• Performpoint of sale transactions quickly and accurately.
• Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
• Communicateclearly and professionally with customers and coworkers.
• Followall company policies, procedures, and initiatives.
• Performother duties as assigned to support overall store success.

Experience &Qualifications:

• Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
• Proventrack record of achieving sales targets and driving team performance
• Stronginterpersonal and communication skills with the ability to motivate and inspirea team
• Excellentcustomer service and selling skills
• Solidunderstanding of retail operations, including visual merchandising and lossprevention
• Strongorganizational and time management skills; able to manage multiple priorities
• Comfortableworking in a fast-paced, dynamic environment
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays