SHIFT LEADER

Northern Reflections; Saskatoon; On-site; CAD 22,000 - 28,000; Full time

Job summary

NorthernReflections, Ricki’s, and Cleo is seeking a Shift Leader to support daily store operations and drive sales while delivering an exceptional customer experience.

Reporting to the Store Manager, you will lead on the floor during shifts, train and motivate teammates, maintain visual merchandising standards, and ensure安全 and loss prevention protocols are followed. Availability includes days, evenings, weekends, and holidays.

Qualifications

• 1–2 years in retail or customer service, with leadership exposure.
• Track record of meeting sales targets and driving performance.
• Strong interpersonal and communication skills for team motivation.
• Excellent customer service and selling skills.
• Understanding of retail operations, merchandising, and loss prevention.
• Able to handle multiple priorities in a fast-paced environment.
• Able to stand for extended periods and handle merchandise weights up to 30 pounds.

Responsibilities

• Support daily store operations and strive for sales goals while delivering a great customer experience.
• Lead on the floor in absence of Store Manager or Assistant Manager.
• Deliver outstanding service per the customer service program.
• Promote loyalty program enrollment and drive customer loyalty.
• Coach and provide feedback to sales associates to improve performance.
• Maintain visual merchandising standards and in-store layouts.
• Process POS transactions accurately and efficiently.
• Ensure a safe environment following loss prevention procedures.
• Communicate clearly with customers and coworkers.
• Follow company policies and participate in store initiatives.

Skills

leadership

sales targets

customer service

communication

visual merchandising

time management

team motivation

Job description

A t NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reportingto the Store Manager, the Shift Leader supports the daily operations ofour store and delivers an exceptional in-store experience for our customers. Aspart of the store leadership team, the Shift Leader is responsible foroverseeing the store during assigned shifts, including opening and closingprocedures.

Key Responsibilities:

• Supportdaily store operations, including achieving sales goals and delivering anexceptional customer experience.
• Providestrong on-the-floor leadership in the absence of the Store Manager or AssistantManager.
• Deliveroutstanding customer service by following our customer service program
• Drivecustomer loyalty by promoting and enrolling customers in our loyalty program.
• Coach,support, and provide feedback to sales associates to help them meetproductivity goals and improve performance.
• Maintainvisual merchandising standards, including product preparation, displays, andin-store layouts.
• Performpoint of sale transactions quickly and accurately.
• Ensurea safe and secure environment for both customers and the store team, followingall loss prevention procedures.
• Communicateclearly and professionally with customers and coworkers.
• Followall company policies, procedures, and initiatives.
• Performother duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum1–2 years of retail or customer service experience, preferably in a leadershipor supervisory role
• Proventrack record of achieving sales targets and driving team performance
• Stronginterpersonal and communication skills with the ability to motivate and inspirea team
• Excellentcustomer service and selling skills
• Solidunderstanding of retail operations, including visual merchandising and lossprevention
• Strongorganizational and time management skills; able to manage multiple priorities
• Comfortableworking in a fast-paced, dynamic environment
• Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughoutthe store
• Flexibleavailability including days, evenings, weekends, and holidays