Store Team Lead: Elevate Sales & Customer Service

workwear; Brampton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Work Authority in Brampton is seeking a Team Lead to assist the Store Manager with daily operations, sales targets, and team development. The role emphasizes customer service excellence, cash handling, and adherence to company policies.

The successful candidate will coach staff, manage inventory and scheduling, and ensure store standards and loss prevention practices are followed. A minimum of 2 years in retail, including supervisory exposure, is preferred.

Qualifications

• Minimum of 2 years retail experience, preferably at a supervisory level.
• Enthusiastic and committed to delivering outstanding customer service with professionalism.
• Strong ability to manage time and prioritize tasks to meet business demands.
• Ready to lead by empowering, inspiring, motivating, and developing self and others.
• Excellent verbal and written communication skills.
• Proficiency in using a POS system and Microsoft Office.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Assist the Store Manager with daily store operations and sales targets.
• Oversee cash procedures and POS transactions including end-of-day procedures.
• Coach and motivate team members; lead upselling of products and services.
• Manage inventory, receiving, and loss prevention practices.
• Support staffing schedules and attendance, cover shifts as needed.
• Ensure store appearance aligns with company standards.

Skills

Retail leadership

Customer service

Time management

Team development

Verbal and written communication

POS systems

Microsoft Office

Physical stamina (lift 50 lbs)

Shift flexibility

Tools

POS system

Microsoft Excel

Outlook/Teams

Job description

Work Authority in Brampton is seeking a Team Lead to assist the Store Manager with daily operations, sales targets, and team development. The role emphasizes customer service excellence, cash handling, and adherence to company policies.

The successful candidate will coach staff, manage inventory and scheduling, and ensure store standards and loss prevention practices are followed. A minimum of 2 years in retail, including supervisory exposure, is preferred.