Team Lead

workwear; Brampton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Work Authority in Brampton is seeking a Team Lead to assist the Store Manager with daily operations, sales targets, and team development. The role emphasizes customer service excellence, cash handling, and adherence to company policies.

The successful candidate will coach staff, manage inventory and scheduling, and ensure store standards and loss prevention practices are followed. A minimum of 2 years in retail, including supervisory exposure, is preferred.

Qualifications

• Minimum of 2 years retail experience, preferably at a supervisory level.
• Enthusiastic and committed to delivering outstanding customer service with professionalism.
• Strong ability to manage time and prioritize tasks to meet business demands.
• Ready to lead by empowering, inspiring, motivating, and developing self and others.
• Excellent verbal and written communication skills.
• Proficiency in using a POS system and Microsoft Office.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Assist the Store Manager with daily store operations and sales targets.
• Oversee cash procedures and POS transactions including end-of-day procedures.
• Coach and motivate team members; lead upselling of products and services.
• Manage inventory, receiving, and loss prevention practices.
• Support staffing schedules and attendance, cover shifts as needed.
• Ensure store appearance aligns with company standards.

Skills

Retail leadership

Customer service

Time management

Team development

Verbal and written communication

POS systems

Microsoft Office

Physical stamina (lift 50 lbs)

Shift flexibility

Tools

POS system

Microsoft Excel

Outlook/Teams

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.

Our Purpose: "We champion and empower workers who make our world work better."

We currently have a Full-Time Team Lead position open at our Brampton location.

The Team Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members.

How you will have influence:

• Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.
• Deliver legendary service by resolving customer inquiries according to Work Authority's Values.
• Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures.
• Coach, develop, and motivate team members to achieve sales targets.
• Lead the on-going training in upselling of products and services.
• Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.
• Provides input to the store manager on team members performance.
• Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized.
• Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales.
• Adhere to the organization's policies and procedures, including store operations and loss prevention guidelines and practices.
• Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority's standards.
• Assist the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls.
• Perform store management responsibilities in the absence of store manager.

Skills for Success:

• Minimum of 2 years retail experience, preferrable at a supervisory level
• Enthusiastic and committed to delivering outstanding customer service experience with professionalism.
• Strong ability to manage time and prioritize task to meet demands of the business
• Ready to lead by empowering, inspiring, motivating, and developing self and others
• Excellent verbal and written communication skills
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

We are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.