Store Ops & People Leader — Coaching, Service

Dollarama; Baie-Saint-Paul; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama in Baie-Saint-Paul, QC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, customer satisfaction, and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence while guiding staff and maintaining store standards.

The role requires 2+ years of retail experience with supervisory responsibility, open availability, and strong leadership, communication, and decision-making skills.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Prioritization

Job description

Dollarama in Baie-Saint-Paul, QC is seeking an Assistant Store Manager to support the Store Manager in daily retail operations, customer satisfaction, and achieving sales goals. You will act as Manager on Duty in the Store Manager’s absence while guiding staff and maintaining store standards.

The role requires 2+ years of retail experience with supervisory responsibility, open availability, and strong leadership, communication, and decision-making skills.