Store Operations Leader — Merch, Service & Growth

Dollarama; Windsor; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Pension plan

Training program

Career growth

Job summary

Dollarama is seeking a Store Manager to oversee daily retail operations, lead a high‑performing team, and ensure brand standards are upheld across merchandising, scheduling, and inventory. You will drive customer satisfaction, manage opening/closing procedures, and maintain store safety in a fast-paced environment.

The role requires at least two years in retail leadership, open availability, strong communication, decisive thinking, and a proactive approach to problem solving.

Qualifications

• Minimum of two (2) years’ experience in retail and team management.
• Open availability (day, evening, weekend).
• Excellent communication and decision‑making abilities.
• Strong leadership and problem‑solving skills.
• Ability to multitask, prioritize, and thrive in a fast‑paced environment.

Responsibilities

• Overseeing all store operations and ensuring compliance with company policies.
• Leading, motivating, and developing store staff to achieve goals.
• Assisting with merchandising, stocking, and unpacking daily shipments.
• Delivering excellent customer service and resolving complex issues.
• Maintaining visual merchandising standards.
• Ensuring store safety and cleanliness.
• Handling cash management, store opening and closing.
• Providing performance feedback and assigning team tasks.
• Supervising hiring and performance management processes.

Skills

Retail management

Leadership

Communication

Decision making

Time management

Job description

Dollarama is seeking a Store Manager to oversee daily retail operations, lead a high‑performing team, and ensure brand standards are upheld across merchandising, scheduling, and inventory. You will drive customer satisfaction, manage opening/closing procedures, and maintain store safety in a fast-paced environment.

The role requires at least two years in retail leadership, open availability, strong communication, decisive thinking, and a proactive approach to problem solving.