Store Operations Leader: Customer Experience & Merchandising

Staples Inc.; Yellowknife; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Job summary

Staples Canada in Yellowknife is seeking a Retail Operations Supervisor to lead customer engagement and store operations. You will drive sales, supervise merchandising, and manage front-office tasks including weekly cash reports, while coaching associates for a high-performance, service-focused culture.

Join a team that values visual merchandising, efficient stock flow, and clear communication. You will be a keyholder, supporting training and ensuring a safe, organized store environment.

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach selling behaviors, engage with customers, and motivate associates to ensure a seamless experience.
• Operational Excellence: Oversee inventory and merchandising standards, backroom tasks, and stock/sales trend reporting.
• Training and Development: Support training and coaching of associates for high performance and sales focus.
• Communication: Facilitate meetings and prompt issue resolution to ensure smooth operations.
• Health & Safety: Support safety policies, conduct inspections, and maintain a safe environment.
• Administrative Duties: Perform front office tasks including weekly cash office administration and reporting.

Skills

Customer service

Supervisory experience

Visual merchandising

Communication

Training and development

Cash handling

Health & safety

Job description

Staples Canada in Yellowknife is seeking a Retail Operations Supervisor to lead customer engagement and store operations. You will drive sales, supervise merchandising, and manage front-office tasks including weekly cash reports, while coaching associates for a high-performance, service-focused culture.

Join a team that values visual merchandising, efficient stock flow, and clear communication. You will be a keyholder, supporting training and ensuring a safe, organized store environment.