Retail Ops Supervisor — Lead Sales & Merchandising

Staples Canada; Sept-Îles; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to lead by example, driving sales and operational excellence while delivering engaging customer service that exceeds expectations.

You will supervise store operations including merchandising, freight flow, promotions, and front office tasks, acting as a keyholder and supporting programs and training to sustain a high‑performance, sales‑driven culture.

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for targets.
• Fast-paced environment with prioritization and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach selling behaviours, engage with customers, and motivate associates.
• Operational Excellence: Oversee inventory and merchandising standards, backroom management, and stock reports.
• Training and Development: Support training and coaching of associates for a high‑performance sales culture.
• Communication: Facilitate meetings and ensure smooth operations by addressing issues promptly.
• Health & Safety: Enforce policies, conduct inspections, maintain a clean and safe environment.
• Administrative Duties: Front office tasks including weekly cash office administration and reporting.

Skills

Customer service

Supervisory experience

Time management

Visual merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to lead by example, driving sales and operational excellence while delivering engaging customer service that exceeds expectations.

You will supervise store operations including merchandising, freight flow, promotions, and front office tasks, acting as a keyholder and supporting programs and training to sustain a high‑performance, sales‑driven culture.