Retail Operations Supervisor: Lead Sales & Merch Excellence

Staples Canada; Whitehorse; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to drive sales and operational excellence across the store. You will lead by example, delivering engaging customer service and ensuring adherence to brand standards.

You will supervise all aspects of store operations, including merchandising, promotions, cash office tasks, and staff coaching as a keyholder, while supporting training and reporting to leadership.

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Skills

Customer Engagement

Operational Excellence

Training and Development

Communication

Health & Safety

Administrative Duties

Visual Merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to drive sales and operational excellence across the store. You will lead by example, delivering engaging customer service and ensuring adherence to brand standards.

You will supervise all aspects of store operations, including merchandising, promotions, cash office tasks, and staff coaching as a keyholder, while supporting training and reporting to leadership.