Retail Operations Supervisor at Staples Canada

Staples Canada; Corner Brook; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Corner Brook, NL, is seeking a Retail Operations Supervisor to lead sales and store execution on site. The role emphasizes customer service excellence, visual merchandising, and adherence to brand standards.

You will supervise stock, promotions, cash office tasks, and training of associates, acting as a keyholder on duty. This full-time position offers growth opportunities and a dynamic team environment.

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same.
• Oversee inventory and merchandising standards, ensure store is customer-ready daily, and manage backroom tasks with regular stock/sales reports.
• Support training, development, and coaching of associates to foster a high-performance, sales-focused culture.
• Facilitate clear communication for associates, lead meetings, and ensure smooth operations by addressing issues promptly.

Skills

Customer service

Retail supervision

Job description

Retail Operations Supervisor at Staples Canada in Corner Brook, NL, CA.

This Full time on site position offers great opportunities for career growth.

Responsibilities

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards. Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

• Customer Engagement: Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
• Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer‑ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
• Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Requirements

Some of what you need:

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Benefits

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.