Store Operations Lead - Sales, Merchandising & Training

Staples Canada; Fredericton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Fredericton is seeking a Retail Operations Supervisor to drive sales and store excellence. You will lead by example, coach staff, and ensure the store meets brand standards while delivering outstanding customer service.

You will oversee merchandising, inventory, promotions, and front-office tasks, with weekly reporting and training responsibilities to support a high-performance culture.

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Customer Engagement: Model and coach selling model behaviors, engage with customers, and motivate associates to do the same.
• Operational Excellence: Oversee inventory and merchandising standards and manage backroom tasks with regular stock and sales trend reports.
• Training and Development: Support training, development, and coaching of associates; assist in performance conversations.
• Communication: Facilitate clear communication for associates; lead meetings and address issues promptly.
• Health & Safety: Support health and safety policies; conduct regular inspections and maintain a safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting.

Skills

Customer service

Supervisory experience

Visual merchandising

Inventory management

Job description

Staples Canada in Fredericton is seeking a Retail Operations Supervisor to drive sales and store excellence. You will lead by example, coach staff, and ensure the store meets brand standards while delivering outstanding customer service.

You will oversee merchandising, inventory, promotions, and front-office tasks, with weekly reporting and training responsibilities to support a high-performance culture.