Retail Operations Lead: Customer Experience & Merchandising

Staples Canada; Orangeville; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Retail Operations Supervisor to drive sales and operational excellence. You will lead by example, delivering engaging customer service while ensuring brand standards and merchandise planning.

The role includes overseeing store operations, promotions, and front office tasks, plus acting as a keyholder to support programs and training. You will supervise merchandising and backroom tasks, provide regular stock and sales trend reports, and coach associates toward a

Qualifications

• 3+ years of customer service experience in retail.
• 1–2 years of supervisory experience with sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization and organization.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach selling behaviors to engage customers and motivate associates.
• Oversee inventory and merchandising standards with reports on stock levels and trends.
• Support training, development, and coaching for a high-performance and sales-focused culture.
• Coordinate front office duties and weekly cash office administration and reporting.
• Facilitate clear communications, lead meetings, and ensure smooth operations.

Skills

Customer service

Leadership

Multitasking

Visual merchandising

Job description

Staples Canada is seeking a Retail Operations Supervisor to drive sales and operational excellence. You will lead by example, delivering engaging customer service while ensuring brand standards and merchandise planning.

The role includes overseeing store operations, promotions, and front office tasks, plus acting as a keyholder to support programs and training. You will supervise merchandising and backroom tasks, provide regular stock and sales trend reports, and coach associates toward a