Retail Sales Supervisor - Lead, Train & Drive Results

Kibbi; Quebec; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Sales Supervisor to lead a store team, drive sales, and ensure exceptional customer experiences across daily operations.

You will coach associates, manage keyholding duties, align with promotions, uphold health and safety standards, oversee inventory and loss prevention, and drive continuous improvement in service, accuracy, and teamwork in a fast-paced retail environment.

Qualifications

• Retail sales experience required (3+ years).
• Supervisory experience (1–2 years) preferred.
• Strong communication skills to inspire customers and associates.

Responsibilities

• Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset.
• Sales Execution: Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. Execute, communicate, and ensure understanding of flyer and promotional items.
• Team Leadership: Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services. Partner with store leaders to set and execute sales goals and targets.
• Operational Excellence: Support operational excellence and store brand standards for all areas of the store. Supervise aspects of health & safety, loss prevention, and policies and procedures.
• Training and Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
• Administrative Duties: As a keyholder, ensure the safe opening and closing of the store, handle daily and weekly tasks associated with timekeeping and payroll, and maintain compliance with health & safety and asset protection standards.

Skills

Retail sales

Supervisory

Communication

Multitasking

Job description

Staples Canada is seeking a Sales Supervisor to lead a store team, drive sales, and ensure exceptional customer experiences across daily operations.

You will coach associates, manage keyholding duties, align with promotions, uphold health and safety standards, oversee inventory and loss prevention, and drive continuous improvement in service, accuracy, and teamwork in a fast-paced retail environment.