Store Operations & Guest Experience Lead

Kendo Holdings; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Tips

Paid time off

Employee discount

Career growth

Fun work environment

Job summary

Lip Lab, Toronto, is seeking an Operations Lead to act as second-in-command to the Store Manager. You will drive daily store operations, guest experiences, and team leadership in a vibrant and inclusive environment.

Responsibilities include managing inventory, training staff on standards and safety, and ensuring top service aligned with Lip Lab values. This full-time role requires 30+ hours and a dynamic, customer-focused mindset.

Qualifications

• 1+ years of leadership experience and interpersonal skills.
• 2+ years in retail, hospitality, or related field.
• Excellent communication and problem-solving abilities.
• Passion for customer service and a positive attitude.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Proficiency in POS systems including Shopify or similar platforms, plus Outlook, Excel, and Word.
• Stand/walk 6-8 hours, lift 10-50 pounds, and perform bending/kneeling.

Responsibilities

• Provide a unique, entertaining guest experience from start to finish, including reservations and hosting parties.
• Work with Store Manager to ensure top service and goals are met; act as Manager on Duty as needed.
• Create a positive, energetic environment and coach Lip Lab values and standards.
• Manage supplies and inventory to budget, with accurate counts in the system.
• Oversee daily and weekly operational task list.
• Optimize store organization to improve guest and employee experience.
• Train and ensure Good Manufacturing Standards are followed.
• Train and ensure hygiene and safety standards are maintained.
• Train and troubleshoot technology.

Skills

Leadership

Interpersonal skills

Customer service

Communication

Multitasking

POS systems

Shopify

Excel

Outlook

Inventory management

Team coaching

Tools

Shopify

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Lip Lab, Toronto, is seeking an Operations Lead to act as second-in-command to the Store Manager. You will drive daily store operations, guest experiences, and team leadership in a vibrant and inclusive environment.

Responsibilities include managing inventory, training staff on standards and safety, and ensuring top service aligned with Lip Lab values. This full-time role requires 30+ hours and a dynamic, customer-focused mindset.