Vision Care Team Lead - Retail Optics & Lab

Luxottica; Toronto; On-site; CAD 29,000 - 46,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Toronto seeks a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes where applicable.

You will assist customers with selections, provide recommendations to sales associates, and serve as a responsible alternate store key holder. The role also focuses on elevating quality, safety, and accuracy in edging, mounting, and lens fitting to meet optical standards and patient needs.

Qualifications

• HS diploma or GED required.
• Strong optical theory and retail knowledge.
• Excellent interpersonal and math skills.
• Leadership and training experience.

Responsibilities

• Deliver exceptional customer service in-store.
• Assist customers with selections and provide recommendations.
• Serve as alternate store key holder.
• Oversee lab processes and ensure optical standards when applicable.

Skills

Customer service

Retail sales

Leadership

Optical knowledge

Cash handling

Education

HS diploma/GED

Tools

Cash register

Computers

Calculators

Optical instruments

Job description

LensCrafters in Toronto seeks a Team Lead to deliver exceptional customer service and drive store success by managing key optical and lab processes where applicable.

You will assist customers with selections, provide recommendations to sales associates, and serve as a responsible alternate store key holder. The role also focuses on elevating quality, safety, and accuracy in edging, mounting, and lens fitting to meet optical standards and patient needs.