Store Manager

Viaggio Hospitality Group; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

Extended health and dental benefits

Career development and advancement

Full-time, permanent position

Job summary

Viaggio Hospitality Group’s Viti Wine & Lager store (Hastings) seeks a Store Manager to lead day-to-day operations, budgets, and staff training, ensuring exceptional guest service and compliance with liquor laws. You will develop strategies to grow sales, manage inventory, and improve profitability across both locations.

The ideal candidate has 3+ years in retail management, strong customer-service skills, and a passion for wine, beer and spirits.

Qualifications

• 3+ years of relevant retail management experience.
• Education in wine and/or beer and spirits.
• Strong customer service skills.
• Be legally authorized to work in Canada.
• Ability to lift 20–50 lbs and manage stock.

Responsibilities

• Manage day-to-day operations of the store, including hiring and scheduling.
• Plan and assist in budgets; excel at cost accounting and financial planning.
• Train staff on products, liquor laws, and customer relations.
• Set retail objectives and drive process improvement and planning.
• Develop customer service goals focused on communication and profitability.
• Oversee inventory, evaluate personnel, and supervise receiving and storage.

Skills

Retail management

Customer service

Leadership

Budgeting

Education

Education in wine and/or beer and spirits

Tools

POS system

Inventory software

Job description

Who We Are

There is something to offer for every type of guest; whether you're looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

Job Description

Who We Are

There is something to offer for every type of guest; whether you're looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

The Opportunity

Viti Wine and Lager liquor store, part of a collection of Greater Vancouver liquor stores that are one of the best destinations for specialty wines, hand-crafted local and imported beer, and sought-after scotch in the Lower Mainland. Viti Wine & Lager (Hastings) is looking for a Store Manager. The ideal person will have a sincere passion for hospitality and upscale service, with experience in a Managerial position and a deep knowledge of wine, beer and spirits.

What You'll Do

• Manage day to day operations of both stores including hiring, reviewing and employee scheduling
• Plan and assist in annual budgets; excel at Cost Accounting, Developing Budgets, Financial Planning and Strategy
• Keep all staff informed of store products, liquor laws, and train staff in proper customer relation skills
• Establish and administer retail objectives: Decision Making, Process Improvement, Strategic Planning for both locations
• Develop a customer service objective with superior Verbal Communication, Customer Focus, Management Proficiency, Managing Profitability
• Quality Focus for both locations, conduct inventory, evaluate personnel, supervise receiving and storage of products

What You Have

• 3+ years of relevant retail management experience
• Education in wine and/or beer and spirits
• Strong customer service skills
• Proven ability to grow business, increase sales and drive traffic and improve guest experience at the same time
• Be physically able to lift from 20 to 50 lbs boxes and move stock
• Experience in staff management
• Superb organization and time management skills
• Excellent communication skills
• Computer and POS experience
• Inventory control procedures and counts
• Serving it right certificate is a mandatory
• Must be legally authorized to work in Canada to be considered

Why You'll Love Working with Us

• Competitive salary
• Paid vacation
• Competitive extended health and dental benefits plan
• Career development and opportunity for advancement
• Full-time, permanent position