MGR 15R - Store Manager

BC Liquor Distribution Branch; Hazelton; On-site; CAD 65,000 - 85,000; Full time

Job summary

BC Liquor Distribution Branch in Hazelton is hiring a Store Manager to lead the BCLIQUOR store, drive sales, and maintain strong inventory control.

You will guide a team, handle complex customer service issues, and ensure compliance with policies while delivering exceptional service. The role requires a high school diploma and supervisory retail experience; flexibility to work days, evenings and weekends.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of recent experience with six months of supervisory experience in a retail environment.
• Preference may be given to candidates with direct accountability for driving and achieving sales, experience in high-volume retail, and coursework in leadership or supervision.

Responsibilities

• Lead and inspire store staff to maximize sales and provide excellent customer service.
• Oversee inventory control and cost management, and ensure adherence to policies and procedures.
• Address complex customer service issues, mediate when needed, and maintain a customer-centric environment.
• All shifts, including days, nights, and weekends, may be required.

Skills

Supervisory experience

Customer service

Leadership

Education

High school diploma or equivalent

Leadership/supervision coursework

Job description

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

BCLIQUOR is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB's core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.

About this role:

Reporting to the Regional Manager, the Store Manager is required to have a thorough understanding of the industry, practical business fundamentals, and inventory management practices. This is a high-profile position with regular contact with the public and deals with complex customer service issues that often require mediation, diffusion, and correction with the ultimate goal of meeting or exceeding the needs of the customer.

The Store Manager guides other leaders to inspire top performance from their teams by providing leadership and direction to create a high-performing work environment that maximizes sales, controls costs through effective resource planning and inventory control, and maintains a high level of customer-centric focus.

The Store Manager seeks solutions and results that improve processes and surpass standards to drive the business in the BCLIQUOR Store. This position fosters growth amongst staff by providing coaching and encouragement with clear communications and builds success for the business by encouraging team members to consistently provide exceptional customer service and drive results.

A criminal record check is required.

The Manager may be required to safely diffuse potentially dangerous or violent situations. Successful completion of Serving It Right™ certificate is required. Must be available to work all shifts - days, nights and weekends as well as outside of established hours of operation, as and when required. This is a "hands-on" leadership role which may require: administrative and clerical duties; operate a cash register; lift liquor cases up to 50 lbs. to varying heights; and operate a variety of mechanical and hand-operated equipment.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

• Secondary (high) school diploma or equivalent certificate.
• A minimum one (1) year of recent experience* with six (6) months of supervisory experience in a retail environment.

*Recent experience is defined as occurring within the past five (5) years.

Preference may be given to those candidates with any of the following:

• Experience with direct accountability for driving and achieving sales.
• Experience in an environment with annual sales in excess of $1 million.
• Experience with visual presentation standards and KPIs.
• Diploma or certificate in business, retail management OR courses in leadership/supervision.

Candidates that are applying with relief time (i.e., supervisory experience in a relief capacity) must clearly state the number of hours of relief they have at the time of this posting. Relief time will be verified at the past work performance stage of the competition and must meet the minimum experience requirement as stated above for the candidate to be successful in the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What the BC Public Service Offers.

Job Category

Leadership and Management

Additional Information

Store Manager_Hazelton