Assistant Store Manager: Elevate Customer Experience

Pro Hockey Life; Westbank First Nation #9; On-site; CAD 45,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Well-being perks

Career growth opportunities and store/

Job summary

Pro Hockey Life in Canada is seeking a Store Manager to champion the customer experience and lead a dynamic team across the store.

You will oversee training, onboarding, performance reviews, pricing, inventory, and loss prevention while ensuring daily operations align with company standards.

This role offers competitive benefits, product discounts, and clear pathways for career growth within the Canadian Tire family.

Qualifications

• Proven leadership and mentoring experience.
• Ability to execute daily store plans effectively.
• Strong communication, organizational skills, and financial discipline.
• 5 years of retail management experience.
• High energy, enthusiasm, and a drive to succeed.

Responsibilities

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting.
• Daily Huddles, and formal performance evaluation programs.
• Flawless execution of visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes and department POP.
• Responsible for delivering annual corporate shrink targets through team education and inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies.
• Responsible for overall efficiency of store eComm business
• Ensures all IT and store infrastructure is functional and integrated into daily processes.

Skills

Leadership

Staff development

Communication

Financial discipline

Retail management

Store Force Reporting

Tools

Store Force Reporting

Job description

Pro Hockey Life in Canada is seeking a Store Manager to champion the customer experience and lead a dynamic team across the store.

You will oversee training, onboarding, performance reviews, pricing, inventory, and loss prevention while ensuring daily operations align with company standards.

This role offers competitive benefits, product discounts, and clear pathways for career growth within the Canadian Tire family.