Stadium Hospitality Lead - Events & Guest Experience

Sodexo Live! in Canada; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Job summary

Sodexo Live! is seeking a Hospitality Lead Supervisor to run the food and beverage operation at BC Place Stadium, directing concession stands, bars, vending and service points during events. You will lead supervisors and frontline teams to ensure guest readiness, safety and top‑notch service.

The role offers hands-on leadership in a major venue, with exposure to professional sports, concerts and large-scale events, plus opportunities for broader operational growth within Sodexo Live!

Qualifications

• Leadership experience in high-volume hospitality or events.
• Strong judgement, communication and problem-solving skills.
• Proactive, visible leadership style with real-time decision capability.
• Working knowledge of food safety, inventory, cash/POS and responsible alcohol service.
• Serving It Right certification required; Food Safe certification is an asset.
• Availability for mandatory events including evenings, weekends and holidays.

Responsibilities

• Lead the event-day operation for an assigned level or major area with staffing and safety oversight.
• Direct and support Zone Supervisors and frontline teams; set priorities and coach in real time.
• Own pre-event readiness: staffing, equipment, food production and safety checks.
• Monitor guest flow, sales demand and inventory; adjust operations to protect service and revenue.
• Coordinate with Operations, culinary, warehouse, beverage and POS teams to resolve issues quickly.
• Maintain high standards for food safety, service presentation and merchandising.
• Address guest and employee concerns professionally and decisively.
• Oversee event administration and timely updates to management.
• Lead end-of-event close including cleanup, storage and paperwork completion.
• Provide event feedback and identify efficiency and guest-experience improvements.

Skills

Leadership

Communication

Problem-solving

Decision-making

Tools

POS systems

Job description

Sodexo Live! is seeking a Hospitality Lead Supervisor to run the food and beverage operation at BC Place Stadium, directing concession stands, bars, vending and service points during events. You will lead supervisors and frontline teams to ensure guest readiness, safety and top‑notch service.

The role offers hands-on leadership in a major venue, with exposure to professional sports, concerts and large-scale events, plus opportunities for broader operational growth within Sodexo Live!