Hospitality Zone Supervisor

Sodexo Live!; Vancouver; On-site; CAD 28,000 - 41,000; Full time

Job summary

Sodexo Live! is seeking a Hospitality Zone Supervisor to lead multiple concession locations at BC Place Stadium in Vancouver, BC. You will manage event-day operations, staffing, inventory and guest experience, coordinating with culinary, beverage, and leadership teams to ensure top service during sports, concerts and major events.

The role requires leadership, strong communication, and flexibility to work evenings, weekends and holidays. Serving It Right is required; Food Safe is an asset.

Qualifications

• Leadership, supervisory or team-lead experience preferred; strong candidates ready for their first formal supervisory opportunity will also be considered.
• Strong communication, organization and problem-solving skills with the ability to manage competing priorities.
• Confidence working independently while collaborating closely with a larger event leadership team.
• Serving It Right certification required; Food Safe certification is an asset.
• Availability for mandatory events, including evenings, weekends and holidays as scheduled.

Responsibilities

• Oversee multiple concession stands, bars or service locations within an assigned event-day zone.
• Lead and support Stand Leaders and frontline teams, providing clear direction, coaching and real-time issue resolution.
• Ensure all assigned locations are fully staffed, stocked, organized, merchandised and ready before gates open.
• Monitor sales demand, food production, inventory and staffing throughout the event and adjust priorities as conditions change.
• Partner with warehouse, culinary, beverage, POS/technology and leadership teams to resolve operational needs quickly.
• Maintain food quality, temperature, sanitation, food safety and responsible alcohol service standards.
• Support an efficient, welcoming guest experience and resolve service concerns professionally.
• Maintain a visible leadership presence and communicate effectively by radio and in person across the operation.
• Review inventory counts, transfers, discrepancies and required event paperwork for accuracy and completeness.
• Lead assigned closing procedures, including cleaning, product storage, equipment shutdown, security and documentation.
• Identify opportunities to improve throughput, presentation, team performance and the overall guest experience.

Skills

Leadership

Communication

Organization

Problem solving

Availability

Job description

Job Listing: Hospitality Zone Supervisor

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location

We are seeking an experienced Hospitality Zone Supervisor for the BC Place Stadium.

Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.

Job Overview

Be part of the leadership team delivering food and beverages at BC Place during professional sport, major concerts and live events. The Zone Supervisor leads a group of concession locations within an assigned area and is the key connection between frontline teams and event leadership. You will have direct responsibility for operational readiness, people leadership, guest experience, safety, inventory and in-event decision-making. This role offers broader responsibility than a traditional stand supervisor position and is a strong opportunity for hospitality leaders looking to develop experience in large-scale venue and event operations.

Key Responsibilities

• Oversee multiple concession stands, bars or service locations within an assigned event-day zone.
• Lead and support Stand Leaders and frontline teams, providing clear direction, coaching and real-time issue resolution.
• Ensure all assigned locations are fully staffed, stocked, organized, merchandised and ready before gates open.
• Monitor sales demand, food production, inventory and staffing throughout the event and adjust priorities as conditions change.
• Partner with warehouse, culinary, beverage, POS/technology and leadership teams to resolve operational needs quickly.
• Maintain food quality, temperature, sanitation, food safety and responsible alcohol service standards.
• Support an efficient, welcoming guest experience and resolve service concerns professionally.
• Maintain a visible leadership presence and communicate effectively by radio and in person across the operation.
• Review inventory counts, transfers, discrepancies and required event paperwork for accuracy and completeness.
• Lead assigned closing procedures, including cleaning, product storage, equipment shutdown, security and documentation.
• Identify opportunities to improve throughput, presentation, team performance and the overall guest experience.

What You Bring

• Previous experience in high-volume hospitality, food and beverage, retail, events or a similar customer-facing operation.
• Leadership, supervisory or team-lead experience preferred; strong candidates ready for their first formal supervisory opportunity will also be considered.
• Strong communication, organization and problem-solving skills with the ability to manage competing priorities.
• Confidence working independently while collaborating closely with a larger event leadership team.
• Serving It Right certification required; Food Safe certification is an asset.
• Availability for mandatory events, including evenings, weekends and holidays as scheduled.

Why with Sodexo Live! At BC Place

You will work inside one of Canada's leading sports and entertainment venues, helping deliver high-volume hospitality for major event days. The position provides hands‑on leadership experience, exposure to multiple areas of venue operations and opportunities to take on increasing responsibility within the BC Place and Sodexo Live team.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Salary: $25.00 per hour