Catering Supervisor

Sodexo Live!; Vancouver; On-site; CAD 30,000 - 40,000; Full time

Job summary

Sodexo Live! is seeking a Catering Supervisor for BC Place Stadium in Vancouver. You will oversee event operations, ensure safety and service standards, manage staff, and coordinate with managers and hosts to meet guest expectations.

The role requires a minimum of 3 years in a supervisor and serving role, Serving It Right, strong wine knowledge, and excellent communication. You’ll work extended hours including nights and weekends in a bustling stadium environment.

Qualifications

• Minimum 3 years in a supervisor role.
• Minimum 3 years of serving experience.
• Serving it Right certification.
• Extensive knowledge of wines.
• Proven leadership and staff coordination abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee different areas during an event.
• Communicate issues to managers and host teams.
• Enforce Sodexo Live! policies and procedures.
• Attend all shift briefings and ensure smooth service.
• Monitor alcohol service and guest safety.
• Maintain inventory, stock levels and POS operations.
• Ensure proper setup, cleanliness and end-of-shift sign-out.
• Provide high levels of guest service and problem resolution.

Skills

Supervisor experience

Serving experience

Serving it Right

Wine knowledge

Leadership

Communication skills

Staff coordination

Physical stamina

Job description

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Location

We are seeking an experienced Catering Supervisor for the BC Place Stadium. Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.

Essential Responsibilities

• overseeing different areas during an event
• communicating any issues that may arise with the managers
• enforcing policies and procedures of Sodexo Live!
• attending all briefings before every shift
• awareness of any menu changes
• good working knowledge of proper food handling procedures
• alcohol service including last call, stopping and refusing service, checking all I.D
• providing a high level of service to guests
• understanding of different food and beverages options that Centerplate offers
• maintaining a positive and helpful demeanour in all staff interactions and guest interactions
• resolving issues that may arise with a customer in a diplomatic way in a timely manner
• Monitoring guests alcohol levels to ensure the safety of each individual
• helping maintain adequate stock levels throughout the event
• collecting all paper work at the end of each event
• have good working knowledge of P.O.S systems and the ability to troubleshoot when necessary
• ensuring all staff duties are finished and staff have signed out at the correct time.
• dealing with any issues that may arise with guest or staff
• checking assigned areas at the end of the event to ensure everything is clean and properly stored and alcohol is locked and secured
• accurately counting inventory and log transfers to other areas
• Introduction of yourself to hosts or organizer to ensure their needs are being met
• Documenting any incidents or concerns that may arise during a the shift
• understanding par levels and product rotation to prevent product spoilage
• ability to maintain inventory to ensure product doesn't run out or overstock
• giving directions to the staff in an assigned area
• performing daily administration duties in accordance with assigned function

Qualifications/Skills

• Must have a minimum of 3 years' experience in a supervisor role
• Must have a minimum of 3 years' experience of serving experience
• Must have Serving it Right
• Must have extensive knowledge of wines
• Must Successfully complete in-house training program
• Must have the ability to lead assigned portion of staff in completion of duties
• Must have in depth knowledge of F&B preparation and presentation
• Must have good working knowledge of level 3 layout
• Must be able to work with limited supervision
• Must be able to carry large banquet trays
• Must be able to walk long distances and stand for long periods of time
• Must have strong knowledge of banquet set up and operations
• Must have excellent communication skills both written and oral
• Must have excellent team leadership skills
• Must be able to unload pallets

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live! While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Salary: $25.28 per hour