Catering Supervisor

Sodexo Live! in Canada; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

Sodexo Live! is hiring a Zone Supervisor to manage catering operations at BC Place Stadium in Vancouver. You will supervise staff, ensure safe alcohol service, and coordinate with event managers to deliver exceptional guest experiences.

Responsibilities include supervising service areas, enforcing policies, maintaining inventory, and communicating any issues promptly during shifts. Strong wine knowledge and 3+ years in supervision are required.

Qualifications

• Minimum 3 years in a supervisor role.
• Minimum 3 years serving experience.
• Must hold Serving It Right certification.
• Extensive knowledge of wines.
• Completion of in-house training required.
• Ability to lead assigned portion of staff.
• Deep knowledge of F&B preparation and presentation.
• Strong knowledge of banquet layout and operations.
• Excellent written and verbal communication; able to supervise with limited supervision.
• Able to lift up to 50 pounds and stand for long periods.

Responsibilities

• Oversee assigned areas during events to ensure smooth operations.
• Communicate issues to managers and adjust on the fly.
• Enforce Sodexo Live! policies and procedures.
• Attend briefings before each shift and stay informed on menu changes.
• Maintain high levels of guest service and safe alcohol service.
• Monitor inventory, par levels, and help manage stock throughout the event.
• Ensure proper POS usage and timely staff sign-out at shift end.
• Document incidents and coordinate with hosts/organizers as needed.

Job description

Job Listing: Zone Supervisor

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Catering Supervisor for the BC Place Stadium.

Sodexo Live! is the Official Supplier of Food and Beverage Services to BC Place Stadium. BC Place is a multi-purpose stadium in Vancouver, British Columbia, Canada. Located at the north side of False Creek, it is owned and operated by the BC Pavilion Corporation, a Crown corporation of the province. Home to BC Lions, Vancouver White Caps, Concerts and Live events, the facility hosts welcomes hundreds of thousands of fans each year, while generating significant economic activity for the Province.

Essential Responsibilities:

• overseeing different areas during an event
• communicating any issues that may arise with the managers
• enforcing policies and procedures of Sodexo Live!
• attending all briefings before every shift
• awareness of any menu changes
• good working knowledge of proper food handling procedures
• alcohol service including last call, stopping and refusing service, checking all I.D
• providing a high level of service to guests
• understanding of different food and beverages options that Centerplate offers
• maintaining a positive and helpful demeanour in all staff interactions and guest interactions
• resolving issues that may arise with a customer in a diplomatic way in a timely manner
• Monitoring guests alcohol levels to ensure the safety of each individual
• helping maintain adequate stock levels throughout the event
• collecting all paper work at the end of each event
• have good working knowledge of P.O.S systems and the ability to troubleshoot when necessary
• ensuring all staff duties are finished and staff have signed out at the correct time.
• dealing with any issues that may arise with guest or staff
• checking assigned areas at the end of the event to ensure everything is clean and properly stored and alcohol is locked and secured
• accurately counting inventory and log transfers to other areas
• Introduction of yourself to hosts or organizer to ensure their needs are being met
• Documenting any incidents or concerns that may arise during a the shift
• understanding par levels and product rotation to prevent product spoilage
• ability to maintain inventory to ensure product doesn't run out or overstock
• giving directions to the staff in an assigned areaperforming daily administration duties in accordance with assigned function

Qualifications/Skills:

• Must have a minimum of 3 years' experience in a supervisor role
• Must have a minimum of 3 years' experience of serving experience
• Must have Serving it Right
• Must have extensive knowledge of wines
• Must Successfully complete in-house training program
• Must have the ability to lead assigned portion of staff in completion of duties
• Must have in depth knowledge of F&B preparation and presentation
• Must have good working knowledge of level 3 layout
• Must be able to work with limited supervision Must be able to carry large banquet trays
• Must be able to walk long distances and stand for long periods of time
• Must have strong knowledge of banquet set up and operations
• Must have excellent communication skills both written and oral
• Must have excellent team leadership skills
• Must be able to unload pallets

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.