Sr. Sales Order Processing Analyst

Dyson; Toronto; On-site; CAD 73,000 - 92,000; Full time

Benefits offered by this job

RSP matching

Life insurance

AD&D

Disability

Employee referral

Product discounts

Paid time off

Maternity leave

Employee assistance

Job summary

Dyson is seeking an SOP Analyst to own the Canada order lifecycle from entry to fulfillment, ensuring accuracy and timely delivery while delivering strong customer service. You will work with Sales, Supply Chain, Logistics, Customer Service, Finance and Distribution to keep order-to-cash running smoothly and drive continuous improvement.

The role requires a Bachelor's degree in a related field and 2+ years in sales order processing or similar areas, plus hands-on ERP experience (SAP or

Qualifications

• Bachelor's degree in a related field (Supply Chain/Business/Industrial Engineering/Logistics).
• 2+ years of experience in sales order processing, order management, supply chain operations, customer service, logistics coordination, or related field.
• Experience with SAP or a comparable ERP system.
• Advanced proficiency in Excel for data analysis and reporting.
• Experience with reporting/BI tools (Power BI/Tableau).
• Strong understanding of order-to-cash (O2C) processes and KPI tracking.

Responsibilities

• Manage full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
• Validate pricing and policy compliance; resolve order blocks and exceptions.
• Coordinate order releases with warehouses and distribution partners.
• Act as the primary contact for Sales and Customer Service on order matters.
• Support onboarding and fulfillment escalations; coordinate with BPO partners as needed.
• Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
• Analyze order trends, backlog and service levels; build dashboards for leadership visibility.
• Support management presentations and business reviews.
• Identify automation opportunities and standardize regional procedures; maintain process documentation.

Skills

Order processing

SAP ERP

Excel advanced

Power BI

Tableau

O2C knowledge

KPI reporting

Analytical skills

Communication skills

Attention to detail

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in a related field (Supply Chain/Business/Industrial Engineering/Logistics)

Tools

SAP

Tableau

Excel

ERP systems

Job description

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores. We’re committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About The Role

The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Canada. The role combines hand-on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.

Core Responsibilities

Order Management

• Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
• Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
• Coordinate order releases with warehouses and distribution partners.

Customer & Business Support

• Act as the primary point of contact for Sales and Customer Service on order matters.
• Support new customer onboarding and manage fulfillment escalations.
• Coordinate with business process outsourcing (BPO) partners as needed.

Reporting & Analytics

• Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
• Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
• Support management presentations and business reviews.

Process Improvement & Collaboration

• Identify automation opportunities and support standardization of regional procedures.
• Maintain process documentation and participate in system enhancement projects.
• Partner cross-functionally on business continuity, escalations, and revenue-impacting issues.

About you

• Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.
• 2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.
• Experience working with SAP or a comparable ERP system.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem-solving.
• Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
• Strong understanding of order-to-cash (O2C) processes and best practices.
• Knowledge of KPI tracking, SLA management, and operational performance reporting.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
• Excellent verbal and written communication skills with the ability to collaborate across multiple functions.
• High attention to detail and commitment to accuracy.
• Customer-focused mindset with a passion for delivering exceptional service and support.
• Ability to prioritize competing demands and manage multiple tasks in a fast-paced, deadline-driven environment.
• Strong organizational skills with the ability to work independently and drive results.
• Continuous improvement mindset with a focus on process optimization and operational excellence.

Compensation : $73,000 - $92,000 annually + bonus opportunity

Location : 8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Dyson Product Discounts

Lifestyle Benefits

• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [e-mail] for more information. Dyson is an Equal Opportunity Employer.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.