Sr. Sales Order Processing Analyst

Dyson GmbH; Toronto; Hybrid; CAD 73,000 - 92,000; Full time

Benefits offered by this job

Life Insurance and AD&D

Disability (Short/Long-Term)

Paid Time Off

Maternity Leave

Job summary

Dyson is seeking a SOP Analyst in Toronto to own the customer order lifecycle from entry to fulfillment. You will partner with Sales, Supply Chain, Logistics, and Finance to ensure accurate, timely order processing and drive continuous improvement.

The role requires a bachelor’s in a related field and 2+ years in order processing or logistics, with SAP and advanced Excel skills. Power BI/Tableau experience is valued for KPI reporting and dashboards.

Qualifications

• Bachelor's degree in a related field.
• 2+ years in sales order processing, order management, or supply chain.
• Experience with SAP or similar ERP.
• Advanced Excel and data analysis skills.
• Experience with Power BI/Tableau or similar BI tools.

Responsibilities

• Manage full order cycle in ERP from entry to delivery.
• Validate pricing and policy compliance; resolve blocks.
• Coordinate with warehouses and distribution partners.

Skills

Analytical skills

Communication

Ability to prioritize

Problem solving

Education

Bachelor's degree in Supply Chain Management/Business Administration/Industrial Engineering/Logistics or related field

Tools

SAP

Power BI

Tableau

Excel

Job description

Salary : $73,000 - $92,000 annually + bonus opportunity Job Family : Supply Chain Operations Location : Canada - Toronto Office

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for.In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Canada. The role combines hands‑on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.

Core Responsibilities

Order Management

• Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
• Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
• Coordinate order releases with warehouses and distribution partners.

Customer & Business Support

• Act as the primary point of contact for Sales and Customer Service on order matters.
• Support new customer onboarding and manage fulfillment escalations.
• Coordinate with business process outsourcing (BPO) partners as needed.

Reporting & Analytics

• Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
• Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
• Support management presentations and business reviews.

Process Improvement & Collaboration

• Identify automation opportunities and support standardization of regional procedures.
• Maintain process documentation and participate in system enhancement projects.
• Partner cross‑functionally on business continuity, escalations, and revenue‑impacting issues.

About you

Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.

2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.

Experience working with SAP or a comparable ERP system.

Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem‑solving.

Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.

Strong understanding of order‑to‑cash (O2C) processes and best practices.

Knowledge of KPI tracking, SLA management, and operational performance reporting.

Strong analytical and problem‑solving skills with the ability to identify trends and recommend solutions.

Excellent verbal and written communication skills with the ability to collaborate across multiple functions.

High attention to detail and commitment to accuracy.

Customer‑focused mindset with a passion for delivering exceptional service and support.

Ability to prioritize competing demands and manage multiple tasks in a fast‑paced, deadline‑driven environment.

Strong organizational skills with the ability to work independently and drive results.

Continuous improvement mindset with a focus on process optimization and operational excellence.

Compensation : $73,000 - $92,000 annually + bonus opportunity

Location : 8 Spadina Ave. Ste 2200, Toronto, ON M5V 0S8, Canada

At Dyson, how we reward you is linked to our high‑performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [e-mail] for more information. Dyson is an Equal Opportunity Employer.

#LI--ONSITE

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.