Information Technology Analyst

Experis; Milton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Experis is seeking an Application Support Analyst to join its IT team in Milton, Ontario. The role focuses on supporting internal and third-party business applications, with SQL and data troubleshooting at the core.

The position requires 2+ years in application support, strong SQL/T-SQL skills, and excellent communication. On-site duties include user support, incident management, and collaboration with business stakeholders.

Qualifications

• 2+ years of experience in application support or related technical role.
• Strong SQL Server and T-SQL skills to analyze data-related issues.
• Experience supporting business-critical applications and end users.
• Excellent verbal and written communication skills.
• Experience with ticketing systems and incident management processes.
• Ability to communicate with both technical and non-technical stakeholders.
• University degree in CS/IT/SE or related field.

Responsibilities

• Provide day-to-day support for internally developed and third-party business applications.
• Serve as primary contact for application-related issues, incidents, and service requests.
• Troubleshoot and resolve application, system, and data-related issues in a timely manner.
• Investigate incidents through the organization’s ticketing system.
• Partner with business users to understand challenges and implement solutions.
• Write and modify SQL queries to support troubleshooting, reporting, and data analysis.
• Monitor application performance and identify opportunities for improvement.
• Support integrations between business systems and web-based applications.
• Assist with application testing, upgrades, deployments, and user acceptance testing.
• Create and maintain technical documentation and user guides.
• Liaise with third-party software vendors to resolve complex issues.
• Participate in an on-call rotation schedule.

Skills

Problem-solving

Communication

Ticketing systems

Education

University degree in Computer Science / IT / Software Engineering or related field

Tools

SQL Server

T-SQL

Power BI

Job description

Application Support Analyst (SQL & Business Systems)

About the Opportunity

We are seeking an Application Support Analyst to join a growing IT team supporting critical business applications across a dynamic manufacturing environment. This permanent, full-time role is ideal for a technically minded professional who enjoys troubleshooting issues, supporting end users, improving business processes, and working closely with stakeholders to ensure applications and systems operate effectively.

While SQL experience is important, this is primarily a support-focused role centered on maintaining and enhancing business applications, investigating issues, and delivering a high level of service to users across the organization.

Location

• Onsite position in the Milton, Ontario area
• Candidates must be within a reasonable commuting distance

Compensation

• $70,000 - $100,000 annually

Key Responsibilities

• Provide day-to-day support for internally developed and third-party business applications
• Serve as a primary point of contact for application-related issues, incidents, and service requests
• Troubleshoot and resolve application, system, and data-related issues in a timely mannerInvestigate and analyze incidents through the organization's ticketing system
• Partner with business users to understand challenges, identify root causes, and implement effective solutions
• Write and modify SQL queries to support troubleshooting, reporting, and data analysis activities
• Monitor application performance and proactively identify opportunities for improvement
• Support integrations between business systems and web-based applications
• Assist with application testing, upgrades, deployments, and user acceptance activities
• Create and maintain technical documentation, user guides, and support procedures
• Liaise with third-party software vendors to resolve complex issues and coordinate support activities
• Participate in an on-call rotation schedule

Required Qualifications

• 2+ years of experience in application support, business systems support, IT analysis, or a related technical support role
• Strong SQL Server and T-SQL skills with the ability to analyze and troubleshoot data-related issues
• Experience supporting business-critical applications and end users
• Strong problem-solving and troubleshooting abilities
• Experience working with ticketing systems and incident management processes
• Excellent verbal and written communication skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• University degree in Computer Science, Information Technology, Software Engineering, or a related field

Preferred Qualifications

• Experience with Power BI or reporting tools
• Exposure to manufacturing, industrial, or operational environments
• Experience working with ERP, MES, or other business-critical systems
• Experience coordinating with third-party software vendors
• Familiarity with IT service management, helpdesk, or support frameworks

What We're Looking For

The successful candidate combines strong technical troubleshooting skills with a customer-focused mindset. You enjoy working directly with users, investigating issues, and helping teams get the most out of the systems they rely on every day.

You are comfortable bridging the gap between technology and business operations, using SQL and other technical tools to diagnose problems, identify solutions, and support continuous improvement initiatives.

Why Join Us?

• Permanent, long-term career opportunity
• Collaborative and supportive IT team
• Opportunity to work closely with business stakeholders across the organization
• Exposure to a diverse portfolio of business systems and technologies
• Professional growth into senior application support, systems analyst, or business systems roles
• Direct impact on business-critical operations and user success

If you are an IT professional who enjoys solving problems, supporting business users, and leveraging SQL to drive effective solutions, we'd love to hear from you.