Business Analyst - IT III

Robertson & Company Ltd.; Toronto; Hybrid; CAD 110,000 - 126,000; Full time

Job summary

Robertson & Company Ltd. is seeking a skilled Business Analyst - IT III in Toronto to support an existing vacancy. The role focuses on designing and optimizing business processes, gathering requirements, and ensuring system configurations align with best practices.

You will lead workshops, provide advanced system support, and manage integrations with other enterprise applications. Strong analytical, communication, and PMP-style project management or equivalent credentials are valued.

Qualifications

• Bachelor’s in Information Technology or equivalent.
• Proven experience as an IT Analyst or similar role supporting business systems.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP integrations and system deployments.

Responsibilities

• Collaborate with cross-functional teams to design and optimize business processes.
• Lead workshops to gather requirements and translate them into system configurations.
• Provide advanced support for business systems ensuring availability and performance.
• Diagnose and resolve issues; conduct maintenance, updates, and upgrades.
• Assist in implementation and integration of business systems with enterprise applications.
• Support project timelines, resources, and deliverables for system rollouts.

Skills

Analytical thinking

Communication

multitasking

Education

Bachelor’s in Information Technology

Tools

ERP systems integration

Ivalua eProcurement

Contract Lifecycle Management

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Robertson is seeking a skilled Business Analyst - IT III to join our client in support of an existing vacancy.

Contract Period

19 months

Pay Rate

Starting form $54 per hour

Location

Toronto, ON

Location Type

Hybrid

Business Hours

Monday-Friday, Core business hours

Job Responsibilities

• Collaborate with cross-functional teams to design and optimize business processes, ensuring they align with industry best practices
• Lead workshops and facilitate meetings to gather requirements and transform them into actionable system configurations
• Provide advanced support for our business systems, ensuring their availability, performance, and reliability
• Diagnose and resolve issues promptly, while conducting regular maintenance, updates, and upgrades to maintain optimal system performance
• Assist in the seamless implementation and integration of business systems with other enterprise applications
• Support project timelines, resources, and deliverables, ensuring successful system rollouts and smooth user experiences
• Act as a key contact for business system vendors and service providers
• Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure optimal support and performance
• Evaluate and recommend new technologies to enhance our business functions
• Develop and maintain reports, dashboards, and analytics to provide valuable insights into business activities and performance
• Apply data analysis techniques to identify trends, opportunities, and areas for improvement, ensuring data accuracy and security within business systems
• Provide ongoing support and training to system users, addressing queries and troubleshooting issues
• Develop comprehensive documentation and conduct training sessions to foster system adoption and proficiency

Experience & Qualification Requirements

• Bachelor’s in Information Technology degree required
• Proven experience as an IT Analyst or similar role, with a focus on supporting business systems
• Strong analytical and problem-solving skills with a keen attention to detail
• Proficiency in data analysis and reporting tools
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience with a variety of business systems and technologies
• Familiarity with ERP systems and their integration with other business applications including eProcurement Systems (e.g., Ivalua) and Contract Lifecycle Management solutions
• Certification in project management (e.g., PMP) or related fields

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion.

Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce.

We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.

We champion building a diverse and inclusive environment.