Application Support Analyst

Helical Pile Solutions Ltd

Calgary

On-site

CAD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Extended Healthcare Plan

Group RRSP

Group Life - AD&D - Critical Illness

Training & Development

Employee Assistance Program

Job summary

Helical Pile Solutions is seeking an experienced Application Support Analyst to join our Calgary team. You will manage and optimize Microsoft 365 applications, ERP integrations, and field-related software, acting as the SME for IT applications and coordinating with vendors and business stakeholders.

You will configure SharePoint Online, Teams, and OneDrive, support Bid2Win, HCSS, Heavy Job, and Explorer Eclipse ERP, and provide training and documentation to users.

Qualifications

3+ years of application or systems support (5+ years preferred).
Post-secondary degree in Computer Science or related field.
Proficient in Microsoft 365 (SharePoint Online, OneDrive, Teams).
Experience with ERP systems, preferably Explorer Eclipse.
Experience with estimating and field software (Bid2Win, HCSS, Heavy Job).
Strong troubleshooting, analytical, and problem-solving skills.
Experience with ITSM tools and ticketing systems.
Excellent written and verbal communication, with the ability to work across technical and business teams.
Customer-centric mindset with the ability to manage multiple priorities and SLAs.

Responsibilities

Provide advanced application support and incident resolution for end-users.
Configure and manage M365 apps to meet organizational needs.
Coordinate with vendors and internal teams for integrations.
Develop training materials and SOPs for application configurations.
Monitor application performance, security, and service health.
Collaborate with Microsoft support or other vendors as needed.

Skills

Application support

M365 proficiency

ERP familiarity

Troubleshooting

Customer communication

Multitasking & SLAs

On-call availability

Education

Post-secondary degree in CS or related

Tools

SharePoint Online

OneDrive

Teams

Explorer Eclipse ERP

Bid2Win

Heavy Job

HCSS

ITSM ticketing systems

Job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Key Accountabilities:

Application Champion

Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME).
Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams.

Application Management

Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs.
Implement and manage integrations between M365 applications and other internal or external systems.
Oversee and maintain M365 applications to ensure optimal performance, reliability, and security.
Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse).
Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job.

Support and Troubleshooting

Provide advanced application support and incident resolution for end-users.
Investigate root causes, resolve application problems, and recommend corrective actions.
Collaborate with Microsoft support or other vendors as necessary.
Monitor application performance and service health.

Training and Documentation

Design and deliver training sessions and materials to educate userson application features, functionality, and best practices across M365 and other business platforms.
Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes.
Document and maintain administrative application configurations, including system settings, integration points, and change history.

Overall Responsibilities

Support application enhancements, patches, and releases.
Contribute to service improvement initiatives.
Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data.

Desired Qualifications

3+ years of experience in application or systems support (5+ years preferred)
Post-secondary degree in Computer Science, a related field, or equivalent work experience
Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
Familiarity with ERP systems, preferably Explorer Eclipse
Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
Strong troubleshooting, analytical, and problem-solving skills
Experience with ITSM tools and ticketing systems
Excellent written and verbal communication skills, with the ability to work across technical and business teams
A customer-centric mindset with a professional, positive attitude
Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements: