IT Support Analyst

Altis Technology; Brampton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Altis Technology in Brampton, Ontario is seeking an IT Support professional to join a collaborative corporate technology team. You will provide hands-on support across hardware, software, and remote connectivity, helping employees stay productive.

You will troubleshoot issues, support technology rollouts, and balance independent problem-solving with escalation when needed. The role offers on-site work with occasional travel to Bolton and a 37.5-hour week.

Qualifications

• 3+ years in deskside, service desk or call centre technical support.
• College-level education in CS or related field.
• Strong knowledge of Windows OS, macOS, productivity applications, PCs, printers and peripheral devices.
• Ability to occasionally move, lift or push objects weighing up to 40 lbs.
• Excellent organization and prioritization skills, with the ability to work independently and collaboratively.

Responsibilities

• Install, configure and support PCs, Macs, printers, peripherals and software applications.
• Diagnose and resolve hardware, software and remote connectivity issues, ensuring requests are completed accurately and on time.
• Communicate issue status clearly to users and management, escalating or routing requests when needed.
• Create and update technical and training documentation and provide new employees with guidance on systems, network access, email and IT policies.
• Provide mobile user support and participate in on‑call support outside regular business hours.
• Travel to other sites as required, approximately 10% annually.

Skills

Deskside / Service desk support

Communication skills

Analytical & troubleshooting

Organization & prioritization

Independent & collaborative work

Interpersonal skills

Lifting up to 40 lbs

Education

College-level education in computer science or related field

Job description

Location: Brampton, Ontario, on-site with occasional work in Bolton
Language: Strong written and spoken English communication skills required
Duration: Contract through December 2026, 37.5 hours per week

About the Opportunity

This is an exciting opportunity for an experienced IT support professional to join a collaborative corporate technology team supporting employees with the tools they rely on every day. Youll provide hands‑on technical support across hardware, software, connectivity and workplace systems, helping users stay productive and connected.

Working closely with end users and IT colleagues, youll troubleshoot issues, support technology rollouts and contribute to a positive service experience. This role is ideal for someone who enjoys variety, takes ownership and can confidently balance independent problem‑solving with knowing when to elevate.

Whats In It for You

• Youll gain broad exposure to Windows and Mac environments while supporting users across a variety of technologies and business needs.
• Youll join a team that values collaboration, practical problem‑solving and continuous learning, with opportunities to stay current on evolving technologies and strengthen your technical expertise.

Your Responsibilities

• Youll install, configure and support PCs, Macs, printers, peripherals and software applications.
• Youll diagnose and resolve hardware, software and remote connectivity issues, ensuring requests are completed accurately and on time.
• Youll communicate issue status clearly to users and management, escalating or routing requests when needed.
• Youll create and update technical and training documentation and provide new employees with guidance on systems, network access, email and IT policies.
• Youll provide mobile user support and participate in on‑call support outside regular business hours.
• Youll travel to other sites as required, approximately 10% annually.

Skills and Qualifications

• 3+ years of related experience in deskside, service desk or call centre technical support.
• College-level education or coursework in computer science or a related field, relevant experience will also be considered.
• Strong knowledge of Windows OS, macOS, productivity applications, PCs, printers and peripheral devices.
• Strong analytical, troubleshooting and decision‑making skills, with sound judgment around escalation.
• Excellent organization and prioritization skills, with the ability to work independently and collaboratively.
• Strong interpersonal skills and confidence supporting users at all levels.
• Ability to occasionally move, lift or push objects weighing up to 40 lbs.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly.

However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI‑assisted tools to help review applications.