IT & Business Systems Specialist

STACK IT Recruitment; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits (Medical/Dental/Vision

Job summary

STACK IT Recruitment in Ottawa, Ontario is seeking an IT & Business Systems Specialist to support a growing mechanical and building services organization. You will troubleshoot issues, manage core business applications, and drive automation to improve workflows and efficiency.

You will work hands-on with end users, connect disparate systems, and explore AI-enabled solutions to reduce manual tasks while growing your technical and business impact.

Qualifications

• 2–5 years of hands-on IT support experience.
• Experience supporting SaaS applications and business systems.
• Comfortable troubleshooting across hardware, software, and network issues.
• Strong understanding of how business processes can be improved with tech.
• Excellent communication with technical and non-technical colleagues.

Responsibilities

• Provide hands-on IT support for hardware, software, connectivity, and user access.
• Administer and support Google Workspace and user access.
• Support core business applications and SaaS platforms.
• Identify opportunities to improve functionality, configuration, and adoption.
• Build and configure workflow automations and integrations.

Skills

IT support

Google Workspace

SaaS platforms

Automation workflow

Problem solving

Independent worker

Tools

Google Workspace

Job description

Are you a hands-on IT professional who enjoys solving technical problems and finding better ways for a business to work?

We’relooking for anIT & Business Systems Specialistto support a growingmechanical and building services organizationin getting the most out of its technology. This role combinesIT support, business applications, systems optimization, automation, and emerging technology.

You’llwork closely with employees across the organization to troubleshoot technical issues, support critical business systems, andidentifypractical ways to improve workflows, connect systems, and make day-to-day operations more efficient.

Who You Are

• A hands-on IT professional who enjoys solving problems and improving how technology is used
• Comfortable supporting bothend users and business applications
• Naturally curious and able to quickly learn new systems and technologies
• Interested in understanding how business processes work and where technology can make them better
• Comfortable working independently and taking ownership fromidentifyinga problem through to implementing a solution
• A strong communicator who can work effectively with both technical and non-technical employees
• Someone who enjoys variety and working across different areas of technology
• Interested inautomation, integrations, and AIand how they can create practical business value

Work Type

• Location:Ottawa, Ontario
• Fully On-site – 5 days a week in-office
• Job Type:This is a newly created position

What You’ll Do

• Provide hands-oninternal IT support, including hardware, software, connectivity, user access, and account issues
• Administer and supportGoogle Workspace, including Gmail, Drive, Calendar, and user access
• Support and become a subject matter expert on the organization's corebusiness applications and SaaS platforms
• Work with employees to understand system challenges andidentifyopportunities to improve functionality, configuration, and adoption
• Support the implementation of new software, system enhancements, and technology solutions
• Identifyopportunities to connect systems, improve information flow, and reduce manual processes
• Build or configureworkflow automations and integrationsusing available tools and platforms
• Explore and implement practicalAI solutionsthat improve productivity and reduce administrative work
• Work with teams across the organization to translate business needs into practical technology solutions
• Coordinate with external vendors and technology partners when specialized support isrequired
• Maintain IT documentation, procedures, and knowledge resources

What We’re Looking For

• 2–5 years of experiencein IT support, systems support, business applications, or a similar hands-on technology role
• Hands-on experience providinginternal IT support
• Experience supportingSaaS applications and business systems
• Experience withGoogle Workspace
• Strong technical troubleshooting and problem-solving skills
• Ability to quickly learn unfamiliar software and technology
• Strong understanding of business processes and how technology can improve them
• Comfortable working independently and taking ownership of issues through implementation
• Strong communicationskills with both technical and non-technical employees
• A curious, practical, and operational mindset

Nice to Have

• Experience with workflow automation platforms such asZapier, Make, or similar tools
• Experience withAPIs, integrations, or webhooks
• Exposure toAI tools, automation, or AI agents
• Experience supporting project management, accounting, field service, construction, or other industry-specific software
• Experience with SaaS implementation or application administration
• Basic scripting or technical development experience
• Experience working with technology vendors and software providers
• Experience working in asmall or mid-sized organizationwhereyou'vehad broad technical responsibilities

What Makes This Role Exciting?

• Technology Meets Operations:Work at the intersection of IT, business systems, process improvement, automation, and AI.
• Real Business Impact:Improve how teams work, reduce manual effort, and help employees get more value from their technology.
• Ownership & Autonomy:Identify problems and have the opportunity to implement practical solutions.
• Variety:Your day could range from troubleshooting an IT issue to improving a workflow or connecting two systems.
• Room to Grow:Take on broader responsibility as you develop your understanding of the business, systems, and technology strategy.

• Base Salary: $65,000–$85,000

• Paid Time Off
• Health Benefits(Medical/Dental/Vision) - to come!

We’re proud to support diversity and inclusion.

Need accommodation during the hiring process? Just let us know —we’re here to help.

AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisionsremainhuman-led.