Operations Support

Recruiting In Motion - Eastern Ontario; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Our client in Toronto is seeking an Operations Support professional to join their technology team, offering a hybrid work model with 4 days in the office. You will troubleshoot hardware, software, user accounts, and workplace technology while contributing to IT initiatives across locations.

The role requires 2–4 years in technical support or IT operations, plus strong communication and customer-service orientation. Travel may be required occasionally.

Qualifications

• 2-4 years of experience in technical support, IT operations, systems administration, or a similar role.
• Post-secondary education in Information Technology, Computer Science, or a related discipline is an asset.
• Experience supporting productivity suites, user access management and endpoint administration.
• Familiarity with IT service management processes and documentation best practices.
• Exposure to scripting, APIs, or workflow automation tools is considered an asset.
• Strong organizational, communication, and problem-solving skills with a customer-first mindset.
• Ability to work onsite in Toronto, with occasional travel as needed.

Responsibilities

• Provide day-to-day technical support for hardware, software, user accounts, and workplace technology.
• Set up and manage employee devices, system access, and user accounts for new hires, departures, and internal changes.
• Maintain and update IT documentation, knowledge base articles, and operational procedures.
• Assist with technology implementations, office setup projects, system upgrades, and other operational initiatives.
• Track and manage hardware and software assets to ensure accurate inventory and lifecycle management.
• Support the administration of business applications, identity management tools, and collaboration platforms.
• Help identify opportunities to automate manual processes and improve operational efficiency.
• Escalate more complex technical issues as needed while providing a high level of customer service.

Skills

Technical support

IT operations

Systems administration

User access management

Endpoint administration

Scripting/APIs/workflows

Documentation

Customer service mindset

Education

Post-secondary IT education

Tools

Microsoft 365

Identity management tools

APIs/workflow automation tools

Job description

Operations Support Location: Toronto, ON (Hybrid - 4x/week in office)

Our client is looking for an Operations Support professional to join their growing technology team. This role is well suited to someone who enjoys solving technical issues, supporting employees, improving internal processes, and contributing to IT initiatives across multiple office locations.

Responsibilities

• Provide day-to-day technical support for hardware, software, user accounts, and workplace technology.
• Set up and manage employee devices, system access, and user accounts for new hires, departures, and internal changes.
• Maintain and update IT documentation, knowledge base articles, and operational procedures.
• Assist with technology implementations, office setup projects, system upgrades, and other operational initiatives.
• Track and manage hardware and software assets to ensure accurate inventory and lifecycle management.
• Support the administration of business applications, identity management tools, and collaboration platforms.
• Help identify opportunities to automate manual processes and improve operational efficiency.
• Escalate more complex technical issues as needed while providing a high level of customer service.

Qualifications

• 2-4 years of experience in technical support, IT operations, systems administration, or a similar role.
• Post-secondary education in Information Technology, Computer Science, or a related discipline is an asset.
• Experience supporting productivity suites, user access management and endpoint administration.
• Familiarity with IT service management processes and documentation best practices.
• Exposure to scripting, APIs, or workflow automation tools is considered an asset.
• Strong organizational, communication, and problem-solving skills with a customer-first mindset.
• Ability to work onsite in Toronto, with occasional travel as needed.

AI may be used to support certain administrative aspects of our recruitment process. However, all applications and resumes are reviewed by qualified human reviewers, and all screening and hiring decisions are made solely by the hiring team.

The posted salary range reflects expected compensation for this role in accordance with Ontario pay transparency requirements. Actual compensation will be determined based on the successful candidate’s experience, skills, and qualifications and may fall anywhere within the range.