Spécialiste Remboursement Santé - Accès et Support

Cencora; Manitoba; On-site; CAD 42,000 - 71,000; Full time

Benefits offered by this job

Benefits package

Training programs

Job summary

Cencora recherche un professionnel pour soutenir les services d'assistance aux patients et aux prestataires, et les services de remboursement au Canada via Innomar Strategies. Le candidat participe à la collecte et au suivi des documents, assure la précision des dossiers et collabore avec les parties prenantes internes et externes.

Les responsabilités incluent la formation sur le produit, la gestion des demandes et le maintien d'un haut niveau d'exactitude dans l'information clinique et les

Qualifications

• Post-secondary education or equivalent in a related discipline.
• Minimum of 2 years' experience in customer service, in an office setting.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel).
• Experience in the healthcare, pharmaceutical or insurance industry is an asset.
• Bilingualism, French/English is required.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Advanced knowledge of pharmaceutical

Communication skills

Leadership

Analytical skills

Organisation

Microsoft Office proficiency

Education

Post-secondary education or equivalent in a related discipline

Minimum of 2 years' experience in customer service

Bilingualism: French/English

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Cencora recherche un professionnel pour soutenir les services d'assistance aux patients et aux prestataires, et les services de remboursement au Canada via Innomar Strategies. Le candidat participe à la collecte et au suivi des documents, assure la précision des dossiers et collabore avec les parties prenantes internes et externes.

Les responsabilités incluent la formation sur le produit, la gestion des demandes et le maintien d'un haut niveau d'exactitude dans l'information clinique et les