Specialist, Customs Operations (Canada) - Contract

ALDO Group; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Generous employee discounts

On-site perks and recognition

Job summary

ALDO Group is seeking a Canada Customs Operations Specialist to join our team in Montreal. You will work closely with the Customs Compliance and Operations Manager, ensuring accurate declaration of imports to CBSA and efficient cross-border processes.

The role requires 3+ years in Customs, knowledge of CA Tariff and import documentation (B3s), and strong MS Office proficiency. You will collaborate with brokers, carriers, and finance to optimize operations and maintain records.

Qualifications

• College or bachelor's degree in a supply chain or customs trade-related program is an asset
• Minimum 3 years of relevant experience in Customs
• CCS (Certified Customs Specialist) certification is an asset
• Knowledge of the Canada Tariff and familiarity with import documents such as B3s
• Excellent knowledge of Microsoft Office, Word, PowerPoint and Excel (intermediate to advanced)
• Strong verbal and written communication skills
• Organizational skills and ability to adapt to change
• Independent worker with strong teamwork and eagerness to learn

Responsibilities

• Monitors and troubleshoots day-to-day operations by communicating with Customs Broker and carriers
• Reports on broker performance and recommends actionable improvements
• Proposes new procedures to increase efficiency within the ALDO cross-functional team
• Confirm all imported POs have been declared to CBSA
• Audit monthly B3s
• Record adjustments in the Canada Ledger and follow up on adjustments
• Develop and publish Broker performance KPIs
• Maintain document retention archives per record keeping act
• Collaborate with finance to reconcile duty variances
• Prepare and share the import database with the Canadian Customs Broker
• Prepare cross-border documents and share with Carrier and Customs Broker
• Log all cross-border shipments in the Cross-Border Ledger
• Manage customs-related payments of brokers and carriers’ invoices
• Process Cross Border Drawbacks (export/import data)

Skills

Customs compliance

ERP systems

Excel

Attention to detail

Communication skills

Education

College or Bachelor's in supply chain or customs

CCS (Certified Customs Specialist) certification

Tools

MS Office Suite

Customs software

Job description

About The ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com.

About The ALDO Group

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com. Enjoy meaningful recognition, flexible work options, great on-site perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.

Overview

Reportingdirectly to the Customs Compliance and Operations Manager, the Canada Customs Operations Specialist will bean integral part of the customs Operations team. Working in close collaboration with all supporting departments and channels while ensuring the seamlessrollout of cross-functional processes.The ideal candidate will be results-oriented, have a strong desire to learn, be curious, and strive for continuous improvement.

Responsibilities

• Monitors and troubleshoots day-to-day operations by communicating with Customs Broker and carriers.
• Reports on broker performance and recommends actionable improvements when necessary.
• Proposes new procedures for increasing the efficiency of day-to-day operations within the ALDO cross functional team when necessary.
• Responsible to confirm all imported PO's have been declared to CBSA
• Responsible of auditing of the monthly B3's
• Responsible to record adjustments in the Canada Ledger.
• Responsible to submit and follow up on the status of the adjustments.
• Develop, analyze, implement, and publish Broker performance KPIs.
• Responsible to maintain the document retention archives in accordance with the record keeping act.
• Works cross functionally with the finance team to document, investigate and resolve duty variances between the accruals and the duty paid for CA
• Prepares and shares the import Database to Canadian Customs Broker.
• Prepares cross-border documents and shared them with the Carrier and Customs Broker
• Responsible to log all cross-border shipments in the Cross-Border Ledger
• Manages Customs related payments of brokers, carriers' invoices, and penalties.
• Processes Cross Border Drawbacks (including preparing the export data based, import data base)

Requirements

• College or bachelor's degree in a supply chain or customs trade-related program as asset
• Minimum 3 years of relevant experience in Customs
• CCS (Certified Customs Specialist) certification is an asset.
• Knowledge of the CA Tariff and familiarity with Import documents such as B3's
• Excellent knowledge of Microsoft Office, Microsoft Excel (Medium as a must, advanced an asset), Word, PowerPoint
• Strong verbal and written communication skills
• Excellent organization and time management skills,as well asadaptability to change.
• Strong initiative and problem-solving ability
• Flexible and able to work with tight deadlines in a fast-paced environment.
• Capability to work independentlyand a strong team player with the eagerness to learn

Building a culture of belonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.