Specialist, Customs Operations

ALDO Group; Montreal; On-site; CAD 60,000 - 82,000; Full time

Benefits offered by this job

Flexible work options

On-site perks

Generous discounts

Job summary

ALDO Group in Montreal is seeking a Customs Operations Specialist to support U.S. and Canadian customs activities. Initially focusing on U.S. operations, the role will transition to lead Canadian customs while continuing to support the U.S. during peak periods.

The role requires a college or bachelor’s in supply chain or related field and at least 3 years of customs experience, with CCS certification as a plus. Proficiency in Excel is essential.

Qualifications

• Bachelor's or college degree in supply chain, international trade, or related field.

Responsibilities

• Monitor and troubleshoot day-to-day customs operations with brokers, carriers and internal stakeholders.
• Report on broker performance and recommend operational improvements.
• Prepare and maintain customs databases shared with brokers.
• Maintain customs records and document retention archives.
• Manage U.S. post-entry adjustments, protests, reconciliations, and CAD adjustments claims and refunds.
• Investigate and resolve duty variances with Finance teams.
• Ensure imported purchase orders are declared to CBSA or CBP and audit records.
• Prepare, submit and follow up on duty recovery claims and customs adjustments.
• Manage custom-related payments, broker invoices, carrier invoices and penalties.
• Develop, analyze and publish broker KPI reporting.
• Identify and implement process improvement opportunities.
• Provide backup support across both Canadian and U.S. customs operations.
• Coordinate cross-border shipments and customs documentation.
• Support drawback programs through preparation of import and export data.

Skills

Verbal and written communication

Analytical thinking

Organizational skills

Problem solving

Independent work

Priority management

Education

Supply chain / International Trade degree

CCS certification asset

Tools

Microsoft Excel

Job description

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Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, weoperateunder two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Groupmaintainsinternational offices in Europe and Asia.For more information,visitwww.aldogroup.com .

Enjoymeaningfulrecognition, flexibleworkoptions,greaton‑siteperks,generousdiscounts, and the pride ofbeingpart of a brandthatleadswithpeople, theplanet, anditspartnersatheart.

Overview

Reporting directly to the Manager, Customs Compliance & Operations, the Customs Operations Specialist will support both U.S. and Canadian customs operations. The successful candidate will initially focus primarily on U.S. customs activities for approximately nine months before transitioning to primary ownership of Canadian customs operations while continuing to provide U.S. support during vacations and peak periods.

Overview

Reporting directly to the Manager, Customs Compliance & Operations, the Customs Operations Specialist will support both U.S. and Canadian customs operations. The successful candidate will initially focus primarily on U.S. customs activities for approximately nine months before transitioning to primary ownership of Canadian customs operations while continuing to provide U.S. support during vacations and peak periods.

Responsibilities

• Monitor and troubleshoot day-to-day customs operations with customs brokers, carriers and internal stakeholders.
• Report on broker performance and recommend operational improvements.
• Prepare and maintain customs databases shared with customs brokers.
• Maintain customs records and document retention archives in accordance with regulatory requirements.
• Manage U.S. post-entry adjustments, protests, reconciliations, and C.A. CAD Adjustments claims and refunds.
• Investigate and resolve duty variances with Finance teams.
• Ensure imported purchase orders are declared to CBSA or CBP and audit customs accounting records.
• Prepare, submit and follow up on duty recovery claims and customs adjustments.
• Manage custom-related payments, broker invoices, carrier invoices and penalties.
• Develop, analyze and publish broker KPI reporting.
• Identify and implement process improvement opportunities.
• Provide backup support across both Canadian and U.S. customs operations.
• Coordinate cross-border shipments and customs documentation.
• Support drawback programs through preparation of import and export data.

Requirements

• College diploma or bachelor’s degree in supply chain, International Trade, Customs or related field is an asset.
• Minimum 3 years of relevant customs experience.
• CCS (Certified Customs Specialist) certification is an asset.
• Knowledge of Canadian and U.S. customs regulations, tariff classification and customs documentation including CAD/CARM accounting records and CBP 7501 entries.
• Excellent knowledge of Microsoft Office, Microsoft Excel (Medium as a must, advanced an asset), Word, PowerPoint
• Strong verbal and written communication skills
• Strong analytical, organizational and problem-solving skills.
• Ability to work independently and manage competing priorities in a fast-paced environment.

During the first 9 months, the successful candidate will primarily support U.S. customs operations and compliance activities. Following this onboarding and transition period, the role will assume primary ownership of Canadian customs operations while continuing to provide backup support for U.S. activities during peak periods and team absences.

Building a culture ofbelonging

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, andequitablework environment where everyone can reach their full potential and findtheirfit.